Mobile Department Lead

MarketSource-posted 2 days ago

Full-time • Mid Level

Lafayette, LA

5,001-10,000 employees

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MarketSource is a sales acceleration company focused on delivering better outcomes for many of the world’s most iconic brands. We design, operationalize, and execute managed sales and customer experience solutions for companies in B2B and B2C environments. Our solutions are purpose-built and tech-enabled to deliver measurable improvements in business outcomes. We live by a set of people-focused values that guide our relationships with each other and with our clients. By putting people first, working together to make others successful, and establishing a rich and empowered work culture, we create opportunities for our people and the businesses we serve to be successful.

Drives sales productivity and customer satisfaction within Client’s retail locations on various products and services to customers
Engages in side-by-side selling with retail associates
Grows the retailer’s sales performance and other key metrics through sales, training, and marketing promotions.
Trains new team members.
Helps team members improve their skills and product knowledge.
Manages in-store promotions, and coordinates with appropriate personnel
Schedules and manages sales demo events in retail location, ensuring that demo equipment is collected and returned as directed at the end of the event
Positions Client’s value by creating best-in-class customer experiences.
Assists District Manager in communication of key initiatives.
Acts as a conduit for inclusive and efficient district-wide communication
Represents Client and MarketSource in a professional manner at all times
Develops and manages positive business relationships with retail store leadership and employees
Communicates progress and opportunities with District Manager and client leadership
Meets regularly with store leadership including store visits
Serves as a point-of-contact for business consultation
Serves as a point of escalation for questions or issues including individual guest issues
Partners with store leadership, ensuring correct product mix and quantities, including but not limited to: Ensuring proper merchandising at locations, including product placement, maintenance, and brand compliance; Increasing visibility of retailer’s products and services; Restocking merchandise as needed and allowed
Uses professional expertise to guide and motivate a group of employees.

Ability to prioritize, organize, problem solve, meet deadlines and goals
Action and detail oriented; Ability to engage customers and establish relationships.
Ability to demonstrate selling skills, product knowledge and drive results.
Ability to speak confidently to various group sizes.
Ability to successfully lead a team of sales reps.
Ability to foster positive work environment.
Ability to work as part of a team and contribute to the success of a group.
Ability to work in a changing environment and adapt to the needs of the business.
Ability to address client concerns.
Excellent communication and relationship building skills
High School Diploma or equivalent (G.E.D.) required
2+ years training, sales, retail management or related experience required
Proficiency with technology – data gathering and basic computer use.

Prior wireless or electronics retail management preferred

Medical, dental & vision
401(k)/Roth
Insurance (Basic/Supplemental Life & AD&D)
Short and long-term disability
Health & Dependent Care Spending Accounts (HSA & DCFSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)

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