Mobile Crisis Response Coordinator (Emergency Management & Crisis Response [ECR] Dept.)

City of Dallas•Dallas, TX

19h•$27 - $31

About The Position

Responsible for providing direct human or social services to residents per established policies and procedures and addressing the health and safety issues impacting the surrounding community and citizens in the City of Dallas.

Requirements

Bachelor’s degree in a social science, psychology or human services related field.
Two (2) years of experience in social services field which included providing direct human/social services
Valid driver's license with good driving record.
Knowledge of federal, state, and local behavioral health guidelines and the ability to apply guidelines to program operations.
Knowledge of social service delivery systems, including the network of local social service agencies.
Knowledge of physical & mental health issues.
Ability to effectively interact with clients from various socio-economic backgrounds.
Ability to work independently at times with minimal supervision.
Ability to establish and maintain an effective working relationship with all levels of management, city officials, vendors, other government agencies, other employees, and the public.
Ability to effectively communicate both orally and in writing and negotiate with technical staff, consultants, contractors, governmental agencies, city management, and citizens.

Responsibilities

Identifies and addresses the public health and safety issues for residents and identifies, refers, tracks, measures ways to minimizes the impact in the community.
Engages, assesses, and refers residents to a variety of resources for behavioral, mental, and physical intervention.
Encourages and works with residents to secure safe and stable housing or reunite them with their families.
Develops and maintains positive relationships with vendors to address public health and safety issues related to persons in crisis.
Maintains accurate records, statistics, and documentation of services and referrals to evaluate the goals and objectives of the Mobile Crisis Response Team.
Collaborates with agencies providing behavioral and mental health services that utilize multi-disciplinary approaches at mapping effective intervention strategies designed to assist the persons experiencing crisis.
Assists individuals or families in developing an appropriate stabilization plan designed to sustain self- sufficiency and reduce relapse events.
May be required to attend meetings by providing motivational interviews, presentations, and reports to management and resource partners.
Regularly attends or facilitates stockholder’s meetings in assigned districts to discuss and address community concerns.
Responds to assigned referrals within an established timeframe.
Proactively assess new and high utilizers of 9-1-1 emergency services.
Regular, reliable, and punctual attendance is an essential function of the job.
Performs other related duties as assigned.