Mobile Crisis Response Allied Responder (Nightshift, 0.9)

St. Peter's Health Regional Medical Center•Helena, MT

3d•Onsite

About The Position

St. Peter’s Health is growing—and so is our Mobile Crisis Response Team (MCRT). As we re-envision and expand our crisis response model, we’re building a dynamic, multidisciplinary team dedicated to meeting people where they are and transforming how our community responds to behavioral health needs. We’re looking for passionate, skilled therapists to join us as PRN Mobile Crisis Responders. This is a flexible opportunity designed to fit your life—whether you prefer on-site or on-call shifts, weekdays or weekends, days or nights. You can pick up as many (or as few) shifts as works for you, with a particular need for weekend availability. If you’re energized by fast-paced, meaningful work and want to be part of something innovative, impactful, and collaborative—we’d love to have you on our team. Bring your expertise, help shape the future of crisis care, and make a real difference in the lives of those we serve. JOB SUMMARY (overview of job): The Mobile Crisis Response Team (MCRT) provides 24/7, community-based, in-person behavioral health crisis response throughout Lewis and Clark County, Jefferson County, and Broadwater County responding to mental health, substance use, and co-occurring crises across homes, public spaces, schools, shelters, healthcare settings, and other community locations. MCRT operates as an interdisciplinary team, typically pairing a licensed clinician with an allied responder (peer support, community health worker, EMT, master’s-level trainee, etc.). Together, team members assess safety and needs, de-escalate crises using trauma-informed approaches, stabilize individuals in the least restrictive setting possible, and connect individuals to appropriate ongoing supports. All MCRT staff function within a shared crisis response framework that respects role boundaries while leveraging complementary expertise. Clinical decision-making authority rests with licensed clinicians; allied responders provide engagement, support, advocacy, and system navigation. The Mobile Crisis Response Allied Responder I is a non-clinical crisis responder who serves as an essential member of the interdisciplinary Mobile Crisis Response Team. This role focuses on engagement, de-escalation, advocacy, system navigation, and continuity of support, working alongside a licensed or licensure candidate clinician during in-person crisis responses. Allied Responders provide trauma-informed, person-centered support and do not perform clinical assessment, diagnosis, or legal disposition decisions. Clinical decision-making authority remains with licensed clinicians.

Requirements

High school diploma or equivalent required.
1-3 years related experience preferred.
Current and active American Heart Association BLS required.
Valid Montana driver’s license required with clear driving record.

Nice To Haves

Certification as a Peer Support Specialist, Family Peer Support, Community Health Worker, EMT, Addiction Counselor, or equivalent or ability to obtain strongly preferred.
Experience in a crisis setting preferred.
Relevant lived experience and/or community-based human services/mental health experience strongly preferred
Bachelor’s degree in a related field required.
Enrollment in a master’s program in social work, counseling, psychology, public health, or related field preferred.
Certification as a Peer Support Specialist, Family Peer Support, Community Health Worker, EMT, Addictions Counselor, or equivalent or ability to obtain preferred.

Responsibilities

Respond to community crisis calls as part of an interdisciplinary Mobile Crisis Response Team.
Provide a calm, supportive, trauma-informed presence during crisis events.
Use intentional self-disclosure of lived experience (if applicable), when appropriate, to foster trust, hope, and connection.
Engages with the patient, family/friends, other first responders, and other individuals on scene to coordinate crisis intervention and collaborative emergency care.
Engage individuals using active listening, empathy, validation, and strengths-based approaches.
Support de-escalation, grounding, and stabilization efforts in collaboration with the clinician.
Assist individuals in articulating needs, preferences, and goals during crisis encounters.
Advocate for individuals’ expressed preferences and choices during interactions with systems and providers.
Support development and reinforcement of individualized safety plans.
Provide system navigation and connection to community-based resources and supports.
Assist with warm handoffs and follow-up engagement, as appropriate.
Collaborate effectively with clinicians, law enforcement, EMS, hospitals, and community partners.
Document services in accordance with role-appropriate standards, policies, and procedures.
Conduct proactive outreach and rounding in identified community hotspots during periods of low call volume, in coordination with dispatch and community partners, to support early intervention, relationship-building, and crisis prevention.
Provide, document, and complete required billing workflows for crisis response services in accordance with Montana Medicaid and state regulatory requirements, including services eligible for reimbursement under applicable crisis response billing rules.
Participate in team debriefs, supervision, training, and quality improvement activities.
Assist with screening of risk of harm to self or others utilizing standardized tools.
Provide crisis intervention, de‑escalation, and support.
Collaborate with therapist responders to engage individuals and families.
Assist with the development and document individualized safety plans.
Coordinate transportation when needed, prioritizing non‑law‑enforcement options when clinically appropriate.
Provides coordination of care and linking to appropriate treatment services to meet the needs of the individual.
Testify in court in civil commitment cases if required.
Provide consultation to families, friends and other providers of care to persons in acute distress.
Complete clinical records and reports according to established policy and procedure.
Communicate effectively and professionally with members of community including but not limited to law enforcement and first responders.
Cooperate with law enforcement members in a professional and courteous manner.
Provide follow up services for clients after a crisis within 2 business days and for up to 14 days following a crisis to check on referrals and identify further needs.
Assist individuals in identifying and accessing community-based resources, natural supports, and follow-up services.
Provide follow-up support, in person or remotely, as appropriate.
Maintains a valid Montana driver’s license with clear driving record.
Crisis response allied responders will work under the supervision of a LCPC or LCSW.
Participates in clinical, administrative, and supervisory meetings.
Complete trainings as assigned.
Maintain collaborative relationships with community referral resources, hospitals and community stakeholders.