Mobile Crisis Intervention Operations Coordinator

Vinfen•Lowell, MA

1d•$26 - $26

About The Position

The Acute and Urgent Services Coordinator is a staff member embedded within the Community Behavioral Health Center (CBHC) Mobile Crisis Intervention (MCI) team, who also works closely with the Community Crisis Stabilization (CCS) program directors, Care Coordination team, and Referral and Intake Department to ensure and facilitate coordination, engagement, and warm hand-offs across the program continuum.

Requirements

Bachelors Degree in social work, psychology, criminal justice, or another related field is preferred. A high school diploma or equivalent is required. In some cases, experience may be substituted for academic training
1-2 years' experience in human services, preferably working in a behavioral health (mental health and/or substance use) community-based outpatient or an acute or diversionary behavioral health setting.
Superb interpersonal skills, enthusiasm, and commitment to clients.
Ability to thrive in a fast-paced, team-oriented environment that is benefitted by the independent successes of all staff members.
Excellent written and verbal communication skills and ability to develop effective documentation.
Demonstrated understanding of and competence in serving culturally, ethnically, and socially diverse populations.
Understanding of social determinants of health and commitment to crisis intervention in the context of whole-person care.
Must be able to successfully pass a multistate CORI, Adam Walsh / DCF registry check, reference check, employment verification, and education background check
Must possess excellent customer service skills.
Ability to develop and maintain satisfactory working relationships with employees and providers.
May be called on to drive for Vinfen using either a Vinfen van or personal vehicle. A valid driver's license must be presented at the time of employment. Incumbents must be at least 21 years of age, have maintained a valid US driver's license for at least one year, and must be able to pass a driver's screening background check. If driving, must maintain a safe driving record, which is subject to annual checks. If using a personal vehicle, must possess and maintain adequate insurance.
Ability to stand, walk, bend, kneel, stoop, crouch, crawl, climb as this is a very physically active position. Must be able to lift at least 25 pounds using proper lifting techniques or the use of a two-person lift. Ability to operate a computer and other office equipment such as a calculator, copier, and printer. Ability to sit, reach, climb stairs, and maneuver through narrow spaces or hallways. Ability to assist clients with tasks of daily living. Ability to remain in a stationary position 50% of the time as needed. Ability to bend, reach, file, sit, stand, and move around the facility. Ability to speak, hear, and communicate with clients, staff, and external representatives. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.
CPR is required within two weeks of hire.
First Aid is required within two weeks of hire.
CPSS is required within 6 months of hire
VBH NET required.

Nice To Haves

Personal lived experience of mental health or substance use condition is strongly preferred.
Applicants with linguistic, social, cultural, ethnic, racial demographics reflective of the community served strongly preferred.

Responsibilities

Ensures a trauma-informed environment that promotes safety and recovery.
Participates in triage functions and coordinate and organize/assign follow up tasks, ensuring continuity of care and follow up within the CBHC.
Facilitates warm hand-offs to CCS and Outpatient [OP] (urgent or routine therapy and medications) by working closely with directors/managers/supervisors in addition to the front-line staff.
Collaborates around tracking client flow through the CBHC service to increase accessibility; and problem-solve barriers to engagement and connection.
Participates in client transitions via intake screening and assessment and determination of appropriate programming within the CBHC (e.g., may participate in client intake process and support referral to care coordination).
Provides follow up calls and interventions as instructed by the Director of Acute Care and Urgent Outpatient Services and as outlined in the client’s treatment/care plan/Discharge and Wellness Plan (this may include referrals to services or appropriate level of care, coordinating transportation, ensuring warm transfers, connecting with care coordination, helping to orient to Community Crisis Stabilization and/or other treatment settings, etc.)
Provides crisis intervention services including crisis case management and short-term crisis counseling as follow-up from initial evaluation.
Maintains linkages with specific community services and provides problem resolution. Offers recommendations to clients regarding service options and support in accessing.
Develops and maintains a thorough knowledge of managed care and health insurance systems; provide other clinicians with managed care information and resources pertinent to the crises being managed.
Engages in insurance verification process and assists with billing tasks.
Maintains necessary documentation and records.
Actively participates in supervision and staff meetings.
Performs other duties as assigned.