Mobile Collections Manager

HCSC•Bethlehem, PA

16h

About The Position

Are you looking for a job that will have a positive impact in the lives of many people? Do you enjoy working in a healthcare environment? Do you want to support our mission of saving lives? Then, Miller-Keystone Blood Center may be the right fit for you! At MKBC, we save lives every day by providing blood products to hospitals in PA and NJ. The Mobile Collections Manager position leads high-impact mobile blood drive operations. They oversee planning, staffing, and on-site execution to ensure safe, efficient, and compliant collection events-while delivering an exceptional donor experience and supporting lifesaving work in the community. The anticipated salary starts at $58,500 a year and is commensurate with experience. In addition, Miller-Keystone offers the following to all full-time employees: Medical with prescription, Dental, and Vision Benefits Flexible Spending Accounts Life Insurance Long Term Disability Insurance Vacation, Personal and Sick Days Tuition Reimbursement Retirement Savings Plan And Much More!

Requirements

High school diploma or GED is required and a minimum of 2 years of leadership or supervisory experience
A minimum of 5 years of experience in a regulated healthcare, laboratory, blood center, or clinical operations environment
Proficient with basic computer skills and office tools, such as Microsoft Office, and ability to use software relevant to the position
Ability to solve problems and make decisions, seeking guidance as necessary.
A Valid and clear driving license is required

Nice To Haves

Associate or bachelor's degree in medical assisting, Phlebotomy, or a related field preferred
Relevant certifications such as DPT (ASCP), BLS, phlebotomy, and First Aid preferred

Responsibilities

Leads and oversees mobile blood drive operations, including planning, staffing, logistics, and on-site execution to ensure safe, efficient, and successful collection events.
Serves as the on-site leader and is trusted to take ownership of mobile drive operations, with the authority to make real-time decisions and adjust or escalate activities as needed to ensure safe, compliant, and efficient collections
Ensures compliance with all SOPs and applicable regulatory requirements (FDA, AABB, DOT, and state/local), including enforcing safety standards and taking appropriate action to maintain donor and staff safety.
Supervises, coaches, and develops mobile collections staff; supports recruitment, training, competency validation (including BECS procedures), and performance management.
Promotes an exceptional donor and customer experience by resolving concerns in real time and balancing service excellence with safety and operational priorities.
Supports operational excellence through equipment and vehicle oversight, DOT compliance, quality processes (CARs, CQIs, CSRs, CAPAs), and participation in SOP development, process improvement, and cross-functional collaboration