Mobile Branch Banker

PNC Bank•Phoenix, AZ

23h•Onsite

About The Position

At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company’s success. Spanish preferred. PNC is an in-office company that fosters a supportive culture where employees can thrive and achieve balance. We encourage candidates to connect with their recruiter and hiring manager to understand workplace expectations and ensure the role aligns with their goals. PNC will not provide sponsorship for employment visas or participate in STEM OPT for this position. This role involves building the retail customer base through proactive, outbound quality sales conversations, creating customer loyalty, and growing customer share of wallet through a differentiated customer experience. The Mobile Branch Banker sells the bank's products and services to existing and prospective clients outside of a traditional branch in non-PNC locations, demonstrating how PNC can help them achieve their financial goals. The position requires identifying and independently acting upon sales opportunities to achieve assigned sales goals, establishing connections between clients and PNC partners (e.g., PNC Investment, PNC Mortgage, and other consumer loan solutions) based on clients' financial needs and goals. It also involves growing customer household relationships by onboarding new clients and building a strong pipeline of appointments for branch and PNC partners, and demonstrating value for customers to achieve greater financial well-being by driving deep needs-based conversations. An exceptional customer experience is created at events in a variety of external locations to drive desired acquisition, customer loyalty, and increased share of wallet. The role also strengthens client relationships through planning continued on-site events and understanding PNC capabilities, educating and coaching customers on technology options. Selling at non-PNC locations requires access to a reliable vehicle for daily travel to multiple work locations and the ability to lift and carry up to 40 pounds (including marketing materials, collateral, and promotional items). PNC employees are expected to be customer-focused, knowledgeable of values and practices that align customer needs and satisfaction, and able to leverage information for customized solutions. They are also expected to manage risk by assessing and effectively managing all risks associated with business objectives and activities to ensure adherence to PNC's Enterprise Risk Management Framework.

Requirements

Associates or equivalent degree as well as related experience or product knowledge to accomplish primary duties.
Typically requires 3+ years experience.
In lieu of a degree, a comparable combination of education, job specific certification(s), and experience (including military service) may be considered.
Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions (Customer Focused).
Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework (Managing Risk).
Addressing Customer Needs
Branch Banking Services
Customer Acquisition
Customer Experience Management
Effective Communications
Managing Multiple Priorities
Sales Closing and Agreements
Sales Proposals and Presentations
Selling
Access to a reliable vehicle transportation for travel to multiple work locations on a daily basis.
Ability to lift and carry up to 40 pounds (inclusive of, but not limited to, marketing materials, collateral and/or other promotional items as required).
Subject to additional background checks as required by Consumer Financial Protection Bureau regulations.
Ability to drive a commercial motor vehicle (CMV) with a gross vehicle weight rating (GVWR) in excess of 10,001 pounds but less than 26,001.
Obtain and maintain a valid Medical Examiner’s Certificate in accordance with state and federal requirements.
Must have a current/up to date Driver’s License issued by the state where you will be working/driving, along with a clean driving record.

Nice To Haves

Spanish preferred.
Anti-Money Laundering (AML)
Customer Loyalty
Customer Solutions
Financial Modeling
Identifying Sales Opportunities
Leveraging Technology
Portfolio Management
Strategic Collaborations

Responsibilities

Builds the retail customer base through proactive, outbound quality sales conversations.
Creates customer loyalty and grows customer share of wallet through a differentiated customer experience.
Sells the bank's products and services to existing and prospective clients outside of branch in non-PNC locations, demonstrating how PNC can help them achieve their financial goals.
Identifies and independently acts upon sales opportunities to achieve assigned sales goals.
Responsible for establishing connections between clients and PNC partners (ie. PNC Investment, PNC Mortgage, and other consumer loan solutions) based on clients' financial needs and goals.
Grows customer household relationships through onboarding new clients and building a strong pipeline of appointments for branch and PNC partners.
Demonstrates value for customers to achieve greater financial well-being by driving deep needs-based conversations.
Creates an exceptional customer experience at events in a variety of external locations to drive desired acquisition, customer loyalty and increased share of wallet.
Strengthens client relationships through planning continued on-site events.
Understands PNC capabilities, educates and coaches customers on technology options.
Be Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions.
Manage Risk - Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework.

Benefits

Medical/prescription drug coverage (with a Health Savings Account feature)
Dental options
Vision options
Employee and spouse/child life insurance
Short and long-term disability protection
401(k) with PNC match
Pension plans
Stock purchase plans
Dependent care reimbursement account
Back-up child/elder care
Adoption reimbursement
Surrogacy reimbursement
Doula reimbursement
Educational assistance, including select programs fully paid
Robust wellness program with financial incentives
Maternity and/or parental leave
Up to 11 paid holidays each year
9 occasional absence days each year, unless otherwise required by law
Between 15 to 25 vacation days each year, depending on career level and years of service.