Mobile Banking Digital Support - Hiring Now - Weekly Pay

TEKsystems • Honolulu, HI

10d • $20 - $25 • Onsite

About The Position

We are seeking a Mobile Banking Digital Support Consultant to assist customers with online and mobile banking services for a large, enterprise‑level financial institution. This role provides frontline support to customers through phone and chat, helping them troubleshoot technical issues, complete online enrollment, navigate digital banking tools, and resolve service-related questions.
As the bank continues to expand its digital presence, this role ensures customers receive a smooth, positive experience across all online and mobile platforms.

Requirements

• 1–2 years of customer service or help desk experience (call center, IT support, banking, retail, or similar).
• Strong verbal and written communication skills.
• Ability to troubleshoot technical issues with confidence and clarity.
• Tech‑savvy and comfortable researching answers using online resources.
• General IT or information security awareness is a plus.
• Ability to type at least 25 WPM.
• Familiarity with office equipment and basic computer applications.

Nice To Haves

• Help desk or IT support experience.
• Experience supporting digital banking or financial technologies.
• Exposure to fraud, authentication, or information security processes.

Responsibilities

• Provide high-quality customer service via phone and chat to support users of online and mobile banking.
• Troubleshoot login issues, password resets, mobile app problems, enrollment errors, and general platform malfunctions.
• Assist customers with online registration, profile updates, internal transfers, eStatements, bill pay, secure messaging, and transaction history inquiries.
• Look up and verify customer account information to provide accurate, compliant responses.
• Support callers with product knowledge questions and basic banking functionality within the digital platform.
• Resolve technical issues such as failed logins, system alerts, authentication problems, and unexpected notifications.
• Escalate fee disputes, product misunderstandings, or policy issues to the appropriate teams.
• Perform off‑phone tasks including manual enrollments, audit reviews, bill pay exception cleanup, and follow-ups.
• Offer clear instructions and a positive customer experience while adhering to bank service standards.

Benefits

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

What This Job Offers

• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 501-1,000 employees