Mobile Automotive Service Coordinator

Autobahn Inc•Fort Worth, TX

12d

About The Position

Mobile Automotive Service Coordinator Our Mission: Fostering a people-focused culture by developing career paths for everyone to succeed and creating seamless automotive solutions that make things easy for our teams and clients. Autobahn is a family-owned company with a long history of success and commitment to making our communities better. We are looking for passionate individuals from all backgrounds who share our core WORTH values to grow our brand by helping people love what they drive. We invest in the growth and development of our team members so they can drive their own career paths with a focus on promoting from within. Come join the Autobahn team! Here at Autobahn, we believe that engaged teammates is the best way to deliver an effortless service and ownership experience for our clients. We offer a great work-life balance with the best hours in the business, competitive PTO, 401k match, recognition programs, anniversary bonuses, lease payment assistance, and many more. It’s time for you to love what you do! As a Mobile Service Coordinator, you are highly organized, proactive, and thrive in a fast-paced environment. You are a strong communicator who can manage multiple priorities while delivering a seamless and transparent experience for clients. You are detail-oriented, solution-focused, and a team player who supports both customers and technicians to ensure efficient and high-quality service operations. This is a growing area of our business with a strong opportunity for advancement.

Requirements

Previous experience in automotive service, dispatching, logistics, or high-volume customer service environments preferred
Strong organizational and multitasking skills in a fast-paced environment
Excellent communication and customer service skills
Ability to manage multiple schedules and priorities simultaneously
Basic understanding of repair orders, warranty, and automotive service operations
Professional, well-groomed appearance

Nice To Haves

Familiarity with dealership management systems such as Tekion is a plus

Responsibilities

Coordinating and dispatching all mobile service and towing requests with efficiency and clear communication
Managing and optimizing technician and driver schedules to maximize productivity and coverage
Serving as the primary point of contact for customers by providing accurate updates, ETAs, and service recommendations
Pre-calling and verifying all appointments to ensure accuracy, readiness, and proper service setup
Confirming warranty coverage, recalls, and service eligibility prior to dispatch
Ensuring all repair orders are accurate, complete, and properly documented
Partnering with the parts department to ensure parts availability before scheduled appointments
Supporting technicians throughout the day by resolving scheduling conflicts, delays, and service challenges
Monitoring schedules in real time and adjusting to accommodate changes and urgent requests
Conducting outbound outreach to schedule services, follow up on recommendations, and drive mobile service growth