Mobile Associate, Store in Store, Retail Sales

T-Mobile•Vernon Hills, IL

22h•Onsite

About The Position

Mobile Associates, Store-in-Store are an integral part of the Retail Team responsible for bringing the T-Mobile brand to life within National Sales partner locations, where active customer engagement is crucial for success. They serve as ambassadors who create energy and excitement around T-Mobile products and services. These associates are passionate about the connected world and thrive in high-traffic environments where technology, customer needs, and the retail experience are constantly evolving. Mobile Associates excel at building and deepening customer relationships through meaningful interactions, identifying needs, and educating, demonstrating, and recommending solutions. They are expected to exceed performance targets by excelling in sales, providing exceptional customer experiences, and meeting quality of sale metrics.

Requirements

High School Diploma/GED
6 months of customer service and/or sales experience
Passionate customer advocate with the desire to be yourself when connecting and having fun with our customers.
Effective at balancing customer experience and performance goals.
Desire to be a part of the game-changing T-Mobile store team.
Willingness to work alongside peers and store leaders, learning and sharing best practices, while serving customers and providing resolutions to issues.
Competitive drive and confidence to succeed in a fast-paced sales environment.
At least 18 years of age
Legally authorized to work in the United States

Nice To Haves

Retail environment preferred for customer service and/or sales experience

Responsibilities

Proactively engage with a broad range of customers in a highly-traffic retail environment.
Use digital tools, communicate effectively, educate customers, and showcase the value of T-Mobile solutions.
Consistently leverage digital self-serve tools during customer interactions and the onboarding process.
Identify customer needs and use solution-based selling techniques to fully demonstrate the value of T-Mobile products and services.
Recommend wireless solutions and an onboarding solution centric to helping customers understand how to self-serve and utilize the T-Mobile app for wireless needs, to deepen relationships and ensure satisfaction.
Complete training on the T-Mobile in-store experience, new skills, products and processes, and knowledge of systems and reference resources.
Review personal results, current promotions, and updates on the Hub to be Customer Ready at all times.
Continuously learn and improve skills to provide the best possible experience for customers.
Partner with nearby store locations to properly/fully on-board customers.
Perform skills practicing, knowledge sharing, store operations, opening and closing procedures.
Carry keys to the kiosk cabinets, lock/secure kiosk and assets, and report any lost keys or assets to your manager.
Connect on a personal level, match the pace of the customer, build rapport, trust, and loyalty with every interaction.
Provide exceptional service and exceed customer expectations.
Proactively reach out to potential customers to further drive sales activity in your location.
Follow up with customers, capture referrals, manage Be Back processes, and build relationships with new and existing customers.
Perform price overrides for specialty offers specific to National Retail.
Build relationships with nearby leadership and teams to help support the customer experience from account set up, to device support and account servicing.