Mobile Associate, Store-in-Store

T-Mobile US • Mankato, MN

434d • $18,000 - $37,440

About The Position

The Mobile Associate, Store-in-Store at T-Mobile plays a crucial role in enhancing the customer experience within National Sales partner locations. This position focuses on engaging customers, showcasing T-Mobile products and services, and building lasting relationships through exceptional service. Mobile Associates are expected to excel in sales while providing a high-quality customer experience in a dynamic retail environment.

Requirements

• High School Diploma/GED is required.
• 6 months of customer service and/or sales experience, preferably in a retail environment.
• Passionate about customer satisfaction and effective at balancing customer experience with performance goals.
• Desire to work collaboratively with peers and store leaders.

Responsibilities

• Proactively engage with customers in a high-traffic retail environment.
• Utilize digital tools to communicate effectively and educate customers about T-Mobile solutions.
• Identify customer needs and use solution-based selling techniques to demonstrate product value.
• Complete training on T-Mobile's in-store experience and continuously improve skills.
• Partner with nearby store locations to onboard customers effectively.
• Build rapport and trust with customers to enhance their experience and drive sales activity.

Benefits

• Medical, dental, and vision insurance
• Flexible spending account
• 401(k) plan
• Employee stock grants and purchase plan
• Paid time off and up to 12 paid holidays
• Paid parental and family leave
• Childcare subsidy
• Tuition assistance
• Short- and long-term disability insurance
• Voluntary life and disability insurance
• Mobile service and home internet discounts
• Pet insurance
• Access to commuter and transit programs

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Telecommunications
• Education Level: High school or GED