T-Mobile US-posted about 1 year ago
$18,000 - $37,440/Yr
Full-time • Entry Level
Mankato, MN
Telecommunications

The Mobile Associate, Store-in-Store at T-Mobile plays a crucial role in enhancing the customer experience within National Sales partner locations. This position focuses on engaging customers, showcasing T-Mobile products and services, and building lasting relationships through exceptional service. Mobile Associates are expected to excel in sales while providing a high-quality customer experience in a dynamic retail environment.

  • Proactively engage with customers in a high-traffic retail environment.
  • Utilize digital tools to communicate effectively and educate customers about T-Mobile solutions.
  • Identify customer needs and use solution-based selling techniques to demonstrate product value.
  • Complete training on T-Mobile's in-store experience and continuously improve skills.
  • Partner with nearby store locations to onboard customers effectively.
  • Build rapport and trust with customers to enhance their experience and drive sales activity.
  • High School Diploma/GED is required.
  • 6 months of customer service and/or sales experience, preferably in a retail environment.
  • Passionate about customer satisfaction and effective at balancing customer experience with performance goals.
  • Desire to work collaboratively with peers and store leaders.
  • Medical, dental, and vision insurance
  • Flexible spending account
  • 401(k) plan
  • Employee stock grants and purchase plan
  • Paid time off and up to 12 paid holidays
  • Paid parental and family leave
  • Childcare subsidy
  • Tuition assistance
  • Short- and long-term disability insurance
  • Voluntary life and disability insurance
  • Mobile service and home internet discounts
  • Pet insurance
  • Access to commuter and transit programs
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