T-Mobile US-posted 4 months ago
Part-time • Entry Level
Lafayette, IN
Telecommunications

At T-Mobile, we invest in YOU! Our Total Rewards Package ensures that employees get the same big love we give our customers. All team members receive a competitive base salary and compensation package - this is Total Rewards. Employees enjoy multiple wealth-building opportunities through our annual stock grant, employee stock purchase plan, 401(k), and access to free, year-round money coaches. That's how we're UNSTOPPABLE for our employees! Mobile Associates, Store-in-Store are an integral part of the Retail Team responsible for bringing the T-Mobile brand to life within National Sales partner locations, where active customer engagement is crucial for success. They're ambassadors who create energy and excitement around our products and services. They are obsessed with the connected world and thrive in a high-traffic environment, where technology innovations, customer needs and the Retail experience are continuously evolving. Mobile Associates excel at building and deepening relationships with customers through meaningful interactions. They are skilled at identifying customer needs and are passionate about educating, demonstrating, and recommending solutions. Mobile Associate SiS, exceed their performance targets Doing it the Right Way, by excelling in sales, providing exceptional customer experiences, and meeting quality of sale metrics.

  • Proactively engages with a broad range of customers in a highly-traffic retail environment.
  • Uses digital tools, communicates effectively, educates customers, and showcases the value of T-Mobile solutions.
  • Identifies customer needs and uses solution-based selling techniques to fully demonstrate the value of T-Mobile products and services.
  • Recommends wireless solutions and onboarding solutions to help customers understand how to self-serve and utilize the T-Mobile app.
  • Completes training on the T-Mobile in-store experience, new skills, products and processes, and knowledge of systems and reference resources.
  • Reviews personal results, current promotions, and updates on the Hub to be Customer Ready at all times.
  • Continuously learns and improves skills to provide the best possible experience for customers.
  • Partners with nearby store locations to properly/fully on-board customers.
  • Performs skills practicing, knowledge sharing, store operations, opening and closing procedures.
  • Carries keys to the kiosk cabinets, locks/secure kiosk and assets, and reports any lost keys or assets to the manager.
  • Proactively reaches out to potential customers to further drive sales activity in the location.
  • Follows up with customers, captures referrals, manages Be Back processes, and builds relationships with new and existing customers.
  • Performs price overrides for specialty offers specific to National Retail.
  • Builds relationships with nearby leadership and teams to help support the customer experience from account set up to device support and account servicing.
  • High School Diploma/GED (Required)
  • 6 months of customer service and/or sales experience, Retail environment preferred (Required)
  • Passionate customer advocate with the desire to connect and have fun with customers.
  • Effective at balancing customer experience and performance goals.
  • Desire to be a part of the game-changing T-Mobile store team.
  • Willingness to work alongside peers and store leaders, learning and sharing best practices.
  • Competitive drive and confidence to succeed in a fast-paced sales environment.
  • Medical, dental and vision insurance
  • Flexible spending account
  • 401(k)
  • Employee stock grants
  • Employee stock purchase plan
  • Paid time off and up to 12 paid holidays
  • Paid parental and family leave
  • Family building benefits
  • Back-up care
  • Enhanced family support
  • Childcare subsidy
  • Tuition assistance
  • College coaching
  • Short- and long-term disability
  • Voluntary AD&D coverage
  • Voluntary accident coverage
  • Voluntary life insurance
  • Voluntary disability insurance
  • Voluntary long-term care insurance
  • Mobile service & home internet discounts
  • Pet insurance
  • Access to commuter and transit programs
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