Mobile Associate, Store-in-Store, Bilingual Preferred

About the position

Mobile Associates, Store-in-Store are an integral part of the Retail Team responsible for bringing the T-Mobile brand to life within National Sales partner locations, where active customer engagement is crucial for success. They're ambassadors who create energy and excitement around our products and services. They are obsessed with the connected world and thrive in a high-traffic environment, where technology innovations, customer needs and the Retail experience are continuously evolving. Mobile Associates excel at building and deepening relationships with customers through meaningful interactions. They are skilled at identifying customer needs and are passionate about educating, demonstrating, and recommending solutions. Mobile Associate SiS, exceed their performance targets Doing it the Right Way, by excelling in sales, providing exceptional customer experiences, and meeting quality of sale metrics.

Responsibilities

• Proactively engages with a broad range of customers in a highly-traffic retail environment.
• Use digital tools, communicate effectively, educate customers, and showcase the value of T-Mobile solutions.
• Leverage digital self-serve tools during customer interactions and the onboarding process.
• Identify customer needs and use solution-based selling techniques to demonstrate the value of T-Mobile products and services.
• Recommend wireless solutions and onboarding solutions to help customers understand how to self-serve and utilize the T-Mobile app.
• Complete training on the T-Mobile in-store experience, new skills, products and processes.
• Review personal results, current promotions, and updates on the Hub to be Customer Ready at all times.
• Partner with nearby store locations to properly/fully on-board customers.
• Perform skills practicing, knowledge sharing, store operations, opening and closing procedures.
• Build rapport, trust, and loyalty with every interaction with customers.
• Proactively reach out to potential customers to drive sales activity.
• Follow up with customers, capture referrals, manage Be Back processes, and build relationships with new and existing customers.
• Perform price overrides for specialty offers specific to National Retail.
• Build relationships with nearby leadership and teams to support the customer experience.

Requirements

• High School Diploma/GED (Required)
• 6 months of customer service and/or sales experience, Retail environment preferred.

Benefits

• Medical, dental and vision insurance
• Flexible spending account
• 401(k)
• Employee stock grants
• Employee stock purchase plan
• Paid time off and up to 12 paid holidays
• Paid parental and family leave
• Family building benefits
• Back-up care
• Enhanced family support
• Childcare subsidy
• Tuition assistance
• College coaching
• Short- and long-term disability
• Voluntary AD&D coverage
• Voluntary accident coverage
• Voluntary life insurance
• Voluntary disability insurance
• Voluntary long-term care insurance
• Mobile service & home internet discounts
• Pet insurance
• Access to commuter and transit programs