Mobile Associate - Retail Sales

T-Mobile•Saugus, MA

1d•Onsite

About The Position

Mobile Associates (MA) are integral members of a Retail Team of Experts at T-Mobile, serving as brand ambassadors who generate enthusiasm for products and services. They are passionate about the connected world and thrive in a dynamic environment where technology, customer needs, and the retail experience are constantly evolving. MAs focus on building and deepening customer relationships, excelling at identifying customer needs, and educating, demonstrating, and recommending device and service solutions. This is a learning role designed for new associates to build skills and proficiencies, preparing them for advancement to a Mobile Expert position. Successful completion of new employee training is required for this role.

Requirements

High School Diploma/GED
6 months of customer service and/or sales experience
Passionate customer advocate with the desire to be yourself when connecting and having fun doing it!
Competitive drive and proven ability to succeed in a fast-paced sales environment.
Willingness to work alongside peers and store leaders, learning and sharing ideas, while serving customers and providing resolutions to issues.
Effective at balancing customer needs and performance goals.
At least 18 years of age
Legally authorized to work in the United States

Nice To Haves

Retail environment preferred

Responsibilities

Builds proficiency related to serving and selling to our customers, while providing a world-class customer experience and building loyalty by: Helping customers pick up right where they left off in their shopping journey, whether online, through Customer Care or in-store.
Exploring individual needs and providing hands-on demonstrations of the latest and greatest technology in-store.
Side-by-side selling to find personalized solutions beyond the bare-bones device and service plan that keep our customers connected to the people and lifestyle they love, including anything from unique accessories cutting-edge IoT devices.
Approaching service and sales needs with composure, integrity and compassion.
Becomes skilled with and consistently uses digital tools in interactions and onboarding to actively demonstrate: How our ever-expanding coverage stacks up in our customer’s neighborhood, providing them with a lightning fast LTE network
Why T-Mobile plans and services will let our customers live unlimited, feel the love, stay connected and go further.
Completes training on T-Mobile in-store experience, new skills and processes, knowledge of systems and reference resources.
Makes the most of their time on shift, consistently seeking out information between customers, learning about innovations in wireless and technology.
Establishes relationships with and partners with T-Mobile employees across channels, including business and customer service to: Collectively own the customer experience and resolve issues, creating a seamless, run-around-free environment.
Successfully identify and handoff small business leads.
Support team initiatives and create an inclusive environment