Mobile Associate - Retail Sales

T-Mobile•Miami Beach, FL

1d•Onsite

About The Position

Mobile Associates (MA) at T-Mobile work as part of a Retail Team of Experts to embody the T-Mobile brand. They serve as brand ambassadors, generating enthusiasm for products and services. They are passionate about the connected world and thrive in a dynamic environment where technology, customer needs, and the retail experience are constantly evolving. Mobile Associates focus on building meaningful connections with customers, excelling at establishing new relationships and strengthening existing ones within the wireless industry. They are dedicated to developing expertise in understanding customer needs and are passionate about educating, demonstrating, and recommending device and service solutions. This role is designed for learning, where new associates collaborate with their team to build skills and proficiencies, preparing them for advancement to a Mobile Expert position. Successful completion of new employee training is required for Mobile Associates.

Requirements

High School Diploma/GED
6 months of customer service and/or sales experience
Passionate customer advocate with the desire to be yourself when connecting and having fun doing it!
Competitive drive and proven ability to succeed in a fast-paced sales environment.
Willingness to work alongside peers and store leaders, learning and sharing ideas, while serving customers and providing resolutions to issues.
Effective at balancing customer needs and performance goals.
At least 18 years of age
Legally authorized to work in the United States

Nice To Haves

Retail environment experience preferred

Responsibilities

Build proficiency in serving and selling to customers, providing a world-class customer experience and building loyalty by helping customers continue their shopping journey, exploring individual needs, providing hands-on demonstrations of technology, and side-by-side selling personalized solutions including accessories and IoT devices.
Approach service and sales needs with composure, integrity, and compassion.
Become skilled with and consistently use digital tools in interactions and onboarding to actively demonstrate T-Mobile's network coverage and the benefits of T-Mobile plans and services.
Complete training on T-Mobile in-store experience, new skills, processes, systems, and reference resources.
Make the most of time on shift by consistently seeking out information between customers and learning about innovations in wireless and technology.
Establish relationships with and partner with T-Mobile employees across channels, including business and customer service, to collectively own the customer experience, resolve issues, identify and handoff small business leads, and support team initiatives.

Benefits

Competitive base salary and compensation package
Annual stock grant
Employee stock purchase plan
401(k)
Access to free, year-round money coaches
Hourly training pay ($5.00 per hour for the first 90 days)
Guaranteed to earn $20/hour inclusive of base pay and incentives
Medical insurance
Dental insurance
Vision insurance
Flexible spending account
Paid time off (about 4 weeks for new full-time employees and about 2.5 weeks for new part-time employees annually)
Up to 12 paid holidays
Paid parental and family leave
Family building benefits
Back-up care
Enhanced family support
Childcare subsidy
Tuition assistance
College coaching
Short- and long-term disability
Voluntary AD&D coverage
Voluntary accident coverage
Voluntary life insurance
Voluntary disability insurance
Voluntary long-term care insurance
Mobile service & home internet discounts
Pet insurance
Access to commuter and transit programs