Mobile Associate - Retail Sales, Bilingual
About The Position
At T-Mobile, we invest in YOU! Our Total Rewards Package ensures that employees get the same big love we give our customers. All team members receive a competitive base salary and compensation package - this is Total Rewards. Employees enjoy multiple wealth-building opportunities through our annual stock grant, employee stock purchase plan, 401(k), and access to free, year-round money coaches. That’s how we’re UNSTOPPABLE for our employees! Job Overview This role supports retail operations by engaging customers and facilitating their technology and service needs in a fast-paced environment. It involves building proficiency in customer service and sales to provide personalized device and service solutions. The role requires consistent use of digital tools to demonstrate network coverage and service benefits effectively. Success is measured by the ability to build customer relationships, complete training, and contribute to a seamless customer experience. The work impacts the organization by enhancing customer loyalty and supporting team initiatives through effective communication and service delivery.
Requirements
- High School Diploma/GED (Required) - 6 months of customer service and/or sales experience, Retail environment preferred.
- Passionate customer advocate with the desire to be yourself when connecting and having fun doing it! (Required)
- Competitive drive and proven ability to succeed in a fast-paced sales environment. (Required)
- Effective at balancing customer needs and performance goals. (Required)
- At least 18 years of age
- Legally authorized to work in the United States
Responsibilities
- Develop proficiency in customer service and sales to deliver personalized technology and service solutions that meet customer needs
- Utilize digital tools consistently to demonstrate network coverage and service benefits during customer interactions
- Complete required training to build knowledge of products, services, systems, and processes for effective customer support
- Engage customers by exploring their needs and providing hands-on demonstrations of technology and accessories
- Also responsible for other duties/projects as assigned by business management as needed
Benefits
- competitive base salary and compensation package
- annual stock grant
- employee stock purchase plan
- 401(k)
- access to free, year-round money coaches
- medical, dental and vision insurance
- a flexible spending account
- employee stock grants
- employee stock purchase plan
- paid time off and up to 12 paid holidays
- paid parental and family leave
- family building benefits
- back-up care
- enhanced family support
- childcare subsidy
- tuition assistance
- college coaching
- short- and long-term disability
- voluntary AD&D coverage
- voluntary accident coverage
- voluntary life insurance
- voluntary disability insurance
- voluntary long-term care insurance
- mobile service & home internet discounts
- pet insurance
- access to commuter and transit programs
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
5,001-10,000 employees
