Mobile App Coordinator

iClassPro Inc•Longview, TX

About The Position

As a Mobile App Administrator, you will be the dedicated owner of our white-label mobile app program — responsible for transforming our base iOS and Android apps into fully branded, customer-ready products and seeing them through to live publication on the Apple App Store and Google Play Store. You will serve as the primary point of contact for customers throughout the branding, submission, and ongoing support lifecycle of their mobile app. At iClassPro, we’re more than just a software company — we’re on a mission to help gym, swim, dance, and cheer businesses spend less time managing and more time doing what they love: coaching, teaching, and building strong communities. Our class management platform powers thousands of youth activity centers worldwide, helping them run more efficiently, grow their revenue, and achieve long-term success. We’re proud to have earned a spot on the Inc. 5000 list of fastest-growing private companies for three years running: 2023, 2024, and 2025!

Requirements

Demonstrated experience with the Apple App Store Connect and Google Play Console submission processes
Familiarity with mobile app build configuration concepts — ability to follow documented build processes and apply configuration settings without writing code
Strong written communication skills with a customer-first mindset; comfortable managing multiple customer relationships simultaneously in a fast-paced environment
Detail-oriented with strong organizational skills — able to track parallel workflows across many accounts without things slipping through the cracks
Comfort working with graphic assets — understanding of image formats, sizing specifications, and basic requirements for app icons and splash screens
Ability to learn and adapt quickly as Apple and Google platform requirements evolve
Experience working within a ticketing system (Jira, Zendesk, Freshdesk, etc.)

Responsibilities

Apply customer branding to iOS and Android mobile app builds through established build configuration processes
Submit completed app builds to the Apple App Store and Google Play Store on behalf of customers, managing submission through the respective developer portals
Collect, review, and prepare customer-submitted logos, icons, and brand assets to meet Apple and Google technical specifications
Coordinate app store account setup requirements with customers, including Apple Developer Program enrollment guidance and Google Play Console access
Serve as the primary customer-facing contact throughout the entire branded app lifecycle — from initial onboarding through live publication and beyond
Work directly with customers to gather required assets, provide guidance on design standards and sizing requirements, and request revisions when needed
Maintain a helpdesk-style queue of active customer app requests and support tickets, prioritizing and managing workload accordingly
Maintain and improve standard operating procedures for the end-to-end branded app workflow