About Ameren Missouri Ameren Missouri has been providing electric and gas service for more than 100 years, and our electric rates are among the lowest in the nation. Ameren Missouri's mission is to power the quality of life for our 1.2 million electric and 132,000 natural gas customers in central and eastern Missouri. Our service area covers 64 counties and more than 500 communities including the greater St. Louis area DUTIES : Under general supervision, to represent the Company as a single point of contact with customers, builders, developers, any Company representatives, and other appropriate contacts regarding service requests of low to moderate complexity. Process and monitor customer applications for service from start to finish, including, but not limited to the following activities: Design assigned jobs of low to moderate complexity in accordance with Company electric standards and candidate's experience. Answer inquiries and respond to information requests from customers, electricians, and others regarding service facilities Provide accurate job information as required to the Design Center. Prioritize and quickly respond to internal and external customers regarding service requests. Provide the customer with information on rates, charges, programs, service requirements and other technical expertise as required. Obtain all required customer approvals, easements, and rights-of-way as needed, to prepare appropriate contracts, permits, releases, plats and records. Make field inspections and prepare material and labor estimates, plats and drawings for proposed construction. As needed use survey equipment/tools, including transit and level. Handle special requests as assigned. SPECIAL RESPONSIBILITIES: Responsible for customer satisfaction with all facets of service work. Responsible for ensuring proper application and collection of service-related charges and protection of Company revenue. Company policies for revenue guarantees and contributions will be implemented to serve the best interest of the Company. Responsible to ensure billing and operating records are properly established for all service work. Responsible for efficient and effective use of Company resources. Identify the method of service that is in the best interest of the Company. Use Company equipment, when necessary, in a safe and prudent manner. Protect public safety by preventing and/or identifying unsafe electric facilities. CONTACTS : Regular communication with, customers, contractors, governmental authorities, real estate developers, banks, trust companies, and other contacts as appropriate. Daily Communication with internal departments -Design Center, Operations department representatives, supervision, supervisors/foremen regarding jobs stores, transportation and meter departments regarding estimates, materials, transportation facilities, and meter data. WORKING CONDITIONS : A combination of office and field environment. When in the field, must wear personal protective equipment as required. Subject to emergency call-out. Required to operate a vehicle. Considerable walking long distances and over rough terrain Ability to use hand tools and equipment as required. Exposed to varying weather conditions and construction site conditions when in the field. Will work in close proximity to energized electrical facilities.
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Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
5,001-10,000 employees