MnSCU Academic Professional 2 - Student Services Coach

Metropolitan State University•Bloomington, MN

2d•$26 - $37

About The Position

This position delivers high quality, cross-functional services in the Normandale Community College integrated Student Services office related to course enrollment information, academic records, financial aid, payments and billing with a continuous focus on academic progress and success, financial wellness, student retention, and degree completion. This role requires a high level of customer service, professional knowledge, and ongoing training in order to research, investigate, problem-solve, and resolve both simple and complex student issues under minimal supervisory guidance, regularly exercising professional judgement and discretion on individual student cases. This position directly supports student retention and completion efforts by proactively engaging students to remove barriers to success and providing personalized outreach for students identified as being at-risk regarding issues related to enrollment status. This position will actively advance the college’s strategic goals, by supporting efforts to achieve equity in educational outcomes and to support a culturally responsive and service-oriented culture, through individual and departmental efforts.

Requirements

Three years of full-time experience working in higher education. A master’s degree may substitute for 18 months of experience, a bachelor’s degree may substitute for 12 months of experience, and an associate’s degree for 6 months. The degree needs to be in a related field.
Demonstrated intercultural competency sufficient to successfully interact and communicate with students and family, or other support relations, from diverse and traditionally underserved backgrounds
Ability to effectively communicate complex ideas, procedures/policies, and technical information both verbally and in writing to students and other interested parties
Knowledge of federal regulations related to maintaining the confidentiality of private information (FERPA, Data Privacy Act, Minnesota State System and college policies and procedures) and ability to adhere to these regulations
Customer service skills sufficient to elicit and share information with tact and diplomacy and to build strong working relationships with diverse internal and external partners
Ability to set job priorities, use analytical reasoning, and determine alternatives to problems facing students

Nice To Haves

Master’s Degree in Student Affairs Administration or related field
Three or more years of professional experience in a student services department at a college or university (such as financial aid, student services, admissions, or related)
Ability to write and speak in multiple languages such as Spanish, Somali, Hmong, or Arabic
Experience assessing student needs and coordinating services in an effort to retain students
Knowledge of the Minnesota State System and college policies, as well as state and federal laws and regulations
Working knowledge of current student information system (Integrated Student Records System), ImageNow, Minnesota State System related Web Communications and degree audit systems (DARS)
Advanced knowledge of computer applications, i.e., ISRS, MS Office 7 Outlook, Perceptive Content, Oracle Service Cloud and CRM software.

Responsibilities

Deliver high quality, cross-functional services in the Normandale Community College integrated Student Services office related to course enrollment information, academic records, financial aid, payments and billing with a continuous focus on academic progress and success, financial wellness, student retention, and degree completion.
Research, investigate, problem-solve, and resolve both simple and complex student issues under minimal supervisory guidance, regularly exercising professional judgement and discretion on individual student cases.
Directly support student retention and completion efforts by proactively engaging students to remove barriers to success and providing personalized outreach for students identified as being at-risk regarding issues related to enrollment status.
Actively advance the college’s strategic goals, by supporting efforts to achieve equity in educational outcomes and to support a culturally responsive and service-oriented culture, through individual and departmental efforts.

Benefits

comprehensive benefits package including low cost medical, dental, vision insurance, short- and long-term disability, generous vacation and sick leave, 11 paid holidays each year, employer paid life insurance, pre-tax flexible spending accounts, retirement plans, and tax-deferred compensation plans
tuition waivers available for yourself and eligible dependents once certain criteria are met
Minnesota Association of Professional Employees (MAPE) contract outlines many additional benefits provided
Pension Plan, 457(b) and 403(b) retirement plans and other retirement investment options, pre-tax medical and dental expense (with roll-over option) and dependent care accounts, employer paid life insurance, short and long term disability, as well as professional development and a tuition waiver program for employees and their dependents

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