Mngr Lockbox & Receipt Ops

Boys Town • Omaha, NE

13d • Onsite

About The Position

The Manager Lockbox & Receipt Operations is responsible for overseeing all aspects of lockbox processing and receipt operations to ensure timely, accurate and secure handling of incoming payments. You will also be responsible for scheduling, budgeting and leading a team focused on operational efficiencies, compliance and exceptional service delivery to internal and external stakeholders. MAJOR RESPONSIBILITIES & DUTIES: Manages and coordinates area operations and staff. Develops and prepares the annual departmental budget and goals. Hires, trains, and evaluates staff; estimates staffing needs and costs based on the prior year. Coordinates and controls incoming receipts in accordance with the principles of fund accounting and organizational policies; ensures accurate and timely processing of cash receipts in accordance with accounting practices and standards. Monitors direct mail process to meet donor services needs and creates data files for the automation of the direct mail process. Maintains automated process for the receipt, verification, and transfer of cash receipts, reimbursements, and gifts. Records receipts and sends checks to appropriate departments; inputs insurance and client payments into database and posts to general ledger; enters and verifies credit card transactions. Collaborates with bank, telecommunications, data processing, and cash management to ensure an accurate posting process. Manages and coordinates operational set-up for all card processing hardware and software systems adhering to the PCI Data Security Standard and FFBH card processing applied policies. Develops procedures for safeguarding and controlling funds and corresponding information. Analyzes and monitors production and work flow to reduce costs and isolate and fix problems. Reconciles accounts that do not balance during processing. Develops and maintains an information tracking system to measure quality and quantity of work based on internal and industry standards.

Requirements

• High level of professionalism and interpersonal skills.
• Excellent critical thinking, analytical, and problem-solving skills.
• Knowledge of organizational strategies and ability to apply those strategies in practice.
• Computer skills in Microsoft Office.
• Ability to communicate at all levels in the organization and with external contacts in an articulate, professional manner while maintaining necessary degree of confidentiality.
• Ability to successfully lead a team of associates.
• Knowledge of remittance processing equipment and programming with an ability to troubleshoot and resolve problems.
• Knowledge of database structures and networking systems.
• Bachelor's degree or equivalent, preferably in Business, Accounting, or related field required.
• Minimum of 3 years of experience including accounting or finance required.

Nice To Haves

• Supervisory experience is preferred.

Responsibilities

• Manages and coordinates area operations and staff.
• Develops and prepares the annual departmental budget and goals.
• Hires, trains, and evaluates staff; estimates staffing needs and costs based on the prior year.
• Coordinates and controls incoming receipts in accordance with the principles of fund accounting and organizational policies; ensures accurate and timely processing of cash receipts in accordance with accounting practices and standards.
• Monitors direct mail process to meet donor services needs and creates data files for the automation of the direct mail process.
• Maintains automated process for the receipt, verification, and transfer of cash receipts, reimbursements, and gifts.
• Records receipts and sends checks to appropriate departments; inputs insurance and client payments into database and posts to general ledger; enters and verifies credit card transactions.
• Collaborates with bank, telecommunications, data processing, and cash management to ensure an accurate posting process.
• Manages and coordinates operational set-up for all card processing hardware and software systems adhering to the PCI Data Security Standard and FFBH card processing applied policies.
• Develops procedures for safeguarding and controlling funds and corresponding information.
• Analyzes and monitors production and work flow to reduce costs and isolate and fix problems.
• Reconciles accounts that do not balance during processing.
• Develops and maintains an information tracking system to measure quality and quantity of work based on internal and industry standards.

Benefits

• A unique feature for employees and their dependents enrolled in medical benefits are reduced to no cost visits for services performed by a Boys Town provider at a Boys Town location.
• Additional costs savings for the employee and their dependents are found in our pharmacy benefits with low to zero-dollar co-pays on certain maintenance drugs.
• Boys Town takes your mental health seriously with no cost mental health visits to an in-network provider.
• We help our employees prepare for retirement with a generous match on their 401K or 401K Roth account.
• Additional benefits include tuition assistance, parenting resources from our experts and professional development opportunities within the organization, just to name a few.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Number of Employees: 1,001-5,000 employees