MMS Customer Technology Service Desk Tech Administration

McKesson-posted 9 months ago
$19 - $33/Yr
Entry Level
Richmond, VA
Merchant Wholesalers, Nondurable Goods
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McKesson is an impact-driven, Fortune 10 company that touches virtually every aspect of healthcare. We are known for delivering insights, products, and services that make quality care more accessible and affordable. Here, we focus on the health, happiness, and well-being of you and those we serve - we care. What you do at McKesson matters. We foster a culture where you can grow, make an impact, and are empowered to bring new ideas. Together, we thrive as we shape the future of health for patients, our communities, and our people. If you want to be part of tomorrow's health today, we want to hear from you.

  • Handle equipment replacements, new requests, and test returned equipment for barcode scanner devices.
  • Offer expert assistance for billing entries and inquiries related to ORBITS and associated devices, ensuring timely and accurate resolutions.
  • Set up and deactivate accounts for OneTrack and the Biomed portal, maintaining an organized user account system.
  • Manage account transitions during the Bill To Consolidation process, ensuring smooth transitions and accurate data.
  • Process and track new ScanManager requests, including label creation, with accuracy and timeliness.
  • Oversee the shipping and receiving of devices and supplies for McKesson's customer-facing applications.
  • Accurately input and update customer information and service records into our database, ensuring high data integrity and consistency.
  • Entry-level position.
  • Strong problem-solving abilities and keen attention to detail.
  • Excellent communication and interpersonal skills.
  • Ability to multitask and prioritize efficiently.
  • Familiarity with billing processes and user account management.
  • Experience with ORBITS, OneTrack, Biomed portal, and ScanManager is beneficial.
  • Familiarity with Android OS is a plus.
  • Customer service experience, including user instruction and resource coordination.
  • Active listening and comprehension skills to understand customer issues fully.
  • Critical thinking and complex problem-solving abilities.
  • Proficient in computer technology, including Word and Excel, web navigation, and browser troubleshooting.
  • A+ certification or related credentials are advantageous but not required.
  • Competitive compensation package.
  • Annual bonus or long-term incentive opportunities may be offered.
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