Walk In Clinic New Salem - Receptionist - Full Time

Murfreesboro Medical Clinic-posted 14 days ago
Full-time • Entry Level
Onsite • Murfreesboro, TN
501-1,000 employees
Ambulatory Health Care Services
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To provide clerical support to the MMC Now, adhere to all policies and procedures of MMC, and meet the needs of patients in a teamwork approach.

  • Represent MMC in a courteous and professional manner.
  • Greet guests and incoming calls in a polite, prompt, and helpful manner.
  • Take accurate messages which include all required information.
  • Process voicemails
  • Be at your workstation on time and prepared to start the day.
  • Be flexible when asked to stay past your scheduled work time (as needed) to accommodate the needs of patients.
  • Collect co-payments, deductibles, co-insurance, or other patient responsible balances.
  • Email communication is utilized in this department for important messages and updates. Staff members are expected to read emails frequently.
  • Correctly process payments and receipts
  • Prepare daily deposit and maintain cash bag.
  • Schedule, coordinate and reschedule patient appointments as instructed by providers.
  • Screen calls and direct to appropriate staff members.
  • Utilize Phreesia pad with every patient unless they checked in online prior to appointment.
  • Obtain accurate demographic and insurance information from patients to ensure accurate billing and maximum reimbursement.
  • Obtain and process insurance referrals timely.
  • Provide prompt, efficient, and accurate patient service.
  • Meet or exceed patient, doctor, and staff expectations through a cooperative, teamwork approach.
  • Coordinate referrals as needed.
  • Schedule additional testing as needed.
  • Provide excuse notes or complete forms that patients need with guidance of the APP.
  • Scan documents into the patient chart
  • Keep your work area and the clinic clean.
  • Be knowledgeable of and adhere to all HIPAA and OSHA guidelines.
  • Be knowledgeable of and adhere to all MMC policies and procedures.
  • With instructions, perform other duties as required or assigned.
  • Excellent customer service skills
  • Strong skills in communicating effectively with co-workers, providers, and patients.
  • Ability to conduct daily functions in an appropriate, professional, and compassionate manner.
  • Ability to manage/prioritize multiple tasks in an efficient and timely manner.
  • Teamwork attitude
  • Flexibility to respond to changing demands.
  • Ability to react calmly and competently in stressful situations.
  • Effectively utilize computer systems and programs that are necessary to complete daily tasks.
  • High School diploma or GED
  • Certified Medical Assistant
  • Certified Nursing Assistant
  • Experience preferred but not required.
  • medical, dental, and vision insurance
  • life and disability coverage
  • FSA & HSA options
  • a 401(k) with company match
  • gym membership reimbursement
  • wellness programs
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