Mixed Methods UX Researcher, AI Innovation and Research

Google • Mountain View, CA

100d • $151,000 - $222,000

About The Position

At Google, we follow a simple but vital premise: "Focus on the user and all else will follow." User Experience Researchers (UXRs) make this possible. Google User Experience (UX) is made up of multi-disciplinary teams of UX Designers, Researchers, Writers, Content Strategists, Program Managers, and Engineers: we care deeply about the people who use our products. The UX team plays an integral part in gathering insights about the needs, attitudes, emotions, and behaviors of people who use our products to inspire and inform design. We collaborate closely with each other and with engineering and product management to create industry-leading products that deliver value for the people who use them, and for Google's businesses. As a User Experience Researcher (UXR), you'll help your team of UXers, product managers, and engineers understand user needs. You'll work with stakeholders across functions and levels and have impact at all stages of product development. You'll play a critical role in creating useful, usable, and delightful products. You'll explore user behaviors and motivations by conducting primary research such as field studies, interviews, diary studies, participatory workshops, ethnography, surveys, usability testing, and logs analysis. The UXR community at Google is unique and will help you do your best work. You'll have the opportunity to work with and learn from UXRs across Google through regular meetups, mentor programs, and access to internal research tools. We are the AI and innovation research team within Google's Platforms and Devices organization. Our mission is to develop and launch AI/ML experiences across high-priority Platforms and Devices initiatives, and accelerate the goal of the universal assistant. The Platforms and Devices team encompasses Google's various computing software platforms across environments (desktop, mobile, applications), as well as our first party devices and services that combine the best of Google AI, software, and hardware. Teams across this area research, design, and develop new technologies to make our user's interaction with computing faster and more seamless, building innovative experiences for our users around the world.

Requirements

• Experience in user experience research methods and techniques.
• Strong analytical skills to interpret user data and insights.
• Ability to collaborate effectively with cross-functional teams.
• Excellent communication skills to present research findings.

Nice To Haves

• Experience in AI/ML technologies and their application in user experience.
• Familiarity with Google's products and platforms.
• Background in ethnographic research methods.

Responsibilities

• Conduct primary research such as field studies, interviews, diary studies, participatory workshops, ethnography, surveys, usability testing, and logs analysis.
• Collaborate with UX designers, product managers, and engineers to understand user needs.
• Gather insights about user needs, attitudes, emotions, and behaviors to inform design.
• Work with stakeholders across functions and levels to impact all stages of product development.
• Participate in regular meetups and mentor programs within the UXR community.

Benefits

• 401k
• health insurance
• dental insurance
• vision insurance
• paid holidays
• paid volunteer time
• flexible scheduling
• tuition reimbursement
• professional development
• employee stock purchase plan

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Web Search Portals, Libraries, Archives, and Other Information Services
• Education Level: Bachelor's degree