Mitsubishi Service Advisor/Writer

Antwerpen Auton Group • Randallstown, MD

348d

About The Position

We are seeking an experienced, highly motivated, results-driven Service Advisor. The ideal candidate will be responsible for greeting our service customers, scheduling service while ensuring our customers professional service repair experience. This position is located at Antwerpen Mitsubishi, 9400 Liberty Road, Randallstown, MD 21133. Contact Keith Esposito Service: 443-418-5007.

Requirements

• Previous experience in automotive or customer service industries
• Working knowledge of the mechanical operations of vehicles
• Excellent interpersonal, customer service, and organizational skills
• Valid Driver's License
• Intermediate skills in Microsoft Office products
• Ability to understand and follow instructions
• Ability to communicate effectively with customers and company personnel
• Ability to read and comprehend instructions, correspondence, and memos
• Ability to add, subtract, multiply and divide
• Ability to apply common sense understanding to carry out instructions

Responsibilities

• Responsible for selling, identifying and documenting service, maintenance, and repair service for customers
• Responsible for scheduling service to be performed
• Works with customer and technician to identify required maintenance
• Advises customers on necessary and recommended services and repairs
• Computes cost of replacement parts and labor to restore vehicle to condition specified by customer
• Enters itemized estimate on service order and explains estimate to customer
• Schedules appointments with customer
• Maintains CSI at or above Company standards
• Maintains an organized, clean and safe work area
• Participates in required training and complies with company policies and procedures
• Records all hours worked accurately in company timekeeping system
• Frequently interacts with customers, service manager and service technicians, and employees from various departments in the dealerships

Benefits

• 401 (k)
• Life Insurance
• Dental Insurance
• Health Insurance
• Vision Insurance
• Paid Time Off

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Number of Employees: 251-500 employees