Mitigation Technician

ServiceMaster by Twins 2996 • Augusta, GA

1d

About The Position

The Mitigation Technician is responsible for performing mitigation and restoration
services at residential and commercial properties affected by water, fire, mold, or storm
damage. This role involves emergency response, damage assessment, equipment setup,
demolition, monitoring drying progress, and ensuring work is completed according to
industry standards and company procedures.

Requirements

• Valid driver’s license with clean driving record
• Ability to lift 50–75 lbs. regularly
• Ability to work in confined spaces, crawlspaces, attics, and hazardous conditions
• Willingness to work irregular hours, including nights, weekends, and holidays
• Ability to operate hand tools and restoration equipment
• Strong problem-solving skills and attention to detail
• Professional demeanor and customer service skills
• Ability to pass background checks and drug screening
• Wear uniform per handbook
• Vehicle maintenance & cleanliness
• Able to discuss proprietary programs like Master Moments, a customer service initiative focused on customer communications.
• Be prepared daily for scheduled jobs
• Check & complete job tasks daily when work is completed
• Ability to work after hours and weekends on-call.

Nice To Haves

• Strong work ethic and reliability
• Ability to work independently and as part of a team
• Good communication skills
• Detail-oriented and organized
• Ability to work under pressure in emergency situations

Responsibilities

• Respond to emergency water losses and perform mitigation services
• Conduct inspections and assess water damage using moisture detection equipment
• Extract standing water and remove damaged materials
• Perform controlled demolition (drywall, flooring, insulation, cabinetry, etc.)
• Set up and monitor drying equipment including air movers, dehumidifiers, and air scrubbers
• Apply antimicrobial and cleaning treatments as required
• Ensure job sites are safe, clean, and properly contained
• Communicate with customers effectively regarding the restoration process
• Load and maintain equipment and vehicles
• Follow company procedures and IICRC standards
• Participate in on-call rotation for emergency response

Benefits

• Competitive base salary
• Individual and territory-based performance incentives
• Leadership or override compensation tied to team production
• Vehicle allowance or mileage reimbursement
• Health, dental, and vision insurance
• Paid time off and company-recognized holidays
• Ongoing leadership and industry training
• Career advancement opportunities into Sales Management or Director-level roles

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 101-250 employees