Mitigation Technician

Paul Davis Restoration•Lynchburg, VA

42d•$17 - $21

About The Position

Join our growing team at Paul Davis Restoration in Lynchburg as a Mitigation Technician, where your hard work and excellent customer service will play a key role in our day-to-day field operations in a business that plays a critical role in our community. We help families put their lives back together after suffering catastrophic losses, and with that comes the opportunity for an incredibly fulfilling career where you know you are having an impact on the world around you. The Mitigation Technician is responsible for timely and excellent service to Paul Davis customers, ensuring they receive the highest quality and most effective care possible in property emergency situations. This role requires significant coordination with team leaders within the business to ensure our customers are always receive the highest level of service during their time of need. Serving others after a disaster has struck their property is not easy. Everyone within Paul Davis needs to have a world-class work ethic, serious attention to detail and love to help people. It is challenging to make customers happy when faced with a traumatic event but you will love being a technician if you take pride in your work and have fun while working with others. Since 1966, Paul Davis has been an industry leader in the areas of property damage mitigation, reconstruction and remodeling. With more than 370 offices in our franchise network, the company serves residential, institutional, and commercial customers and clients across the United States and Canada. We have built our heritage one project at a time, establishing a reputation for performance, integrity and responsibility among customers and carriers alike. Whether property damage is caused by water, fire, smoke, storms or other disasters, we deliver on our promise to deliver excellence, expertise and a customer experience that is second to none. At Paul Davis, our passion for quality drives everything we do. Our Vision: To Provide Extraordinary Care While Serving People In Their Time Of Need. Our Values: Deliver What You Promise Respect The Individual Have Pride In What You Do Practice Continuous Improvement Our Mission: To provide opportunities for great people to deliver Best in Class results

Requirements

Desire to join a world-class team and contribute a positive attitude
Dedication to customer service
Fluent in English
Valid driver's license with a clean record
Have the ability to work nights/weekends and overtime, if needed
Ability to lift 75 LBS frequently
Desire to continually learn new things

Responsibilities

High level performance of water mitigation, tarping, board up, mold remediation, and carpet cleaning/reinstallation services according to Paul Davis and industry specifications under the supervision of the Mitigation Manager and Lead Technicians.
Focus and dedication to providing excellent customer service.
Maintain a clean, properly stocked and organized truck and maintain all company equipment.
Be accessible by phone and participate, as necessary, in the on-call schedule.
Assist in warehousing and facility related tasks when necessary.
Assist other team members as you see opportunities arise and be a leader for the team when needed.
Serve others within your community in their time of need
Make a difference for others that have had a disaster strike their property
Work hard and take pride in completing projects (i.e. mitigating flood and fire damage)
Be empathetic and show a sense of urgency while communicating through modern technology