Mitigation Technician - Tier 1

JENKINS SERVICES GROUP • Raleigh, NC

1d • Onsite

About The Position

Jenkins Restorations upholds a vision to be the restoration firm of choice in existing and future markets while upholding Biblical values. The Mitigation Technician reports to the General Manager with accountability for providing excellent service for those who have been victims of disaster and for restoring property and lives with a servant’s heart. They should embody Jenkins Restorations’ core values, including, Can-do Attitude, Excellent Execution, Do the Right Thing, Actions of a Servant, and Responsible Stewardship (C.E.D.A.R). The Mitigation Technician is primarily responsible for physically performing the water and storm damage cleanup for properties and providing excellent customer service skills. This is a labor-intensive construction related position that has a rotating on call / response requirement.

Requirements

• Successfully completed the IICRC WRT course or another industry recognized/approved class; or one to two years related experience and/or training; or equivalent combination of education and experience.
• High School diploma or GED required and/or equivalent combination of education and experience
• Excellent customer service and communication skills
• Due to the Emergency Response aspect of this position, work schedules typically include On Call participation (24x7) with modifications in work schedule being dependent on local On Call status
• Willing and able to work and be available for overtime when needed
• Great attitude, trustworthy, dependable, and a pleasant personality
• Willing to receive appropriate vaccines/medical requirements
• Able to pass a background check, driving record check, and regular employee drug screenings
• Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume.
• Ability to apply concepts of basic algebra and geometry.
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
• Demonstrate the ability to write routine reports, correspondence, and the ability to speak effectively to customers and/or employees of organization in the English language.
• Knowledge of industry related software
• Able to “touch type”
• Familiar with software like Microsoft Office Suite (Excel, Word, Outlook, etc.)
• Able to communicate via cell phone and appropriate apps.
• Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
• Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form in the English language.

Responsibilities

• Mitigation Technician cleans and dries out internal/inside areas of damaged property
• Identifies items that are wet with a specialized equipment
• Removes drywall, pulls up flooring, clears out all debris
• Pumps water out with extraction equipment
• Dries out water damaged materials with drying equipment
• Mitigation Technician provides excellent customer service to property owner
• Mitigation Technician effectively communicates job updates/progress with clients, insurance representatives and Project Manager
• Mitigation Technician responds 24x7 as needed
• All other duties as assigned

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED