Mitigation Sales Specialist

Bill Howe Plumbing•San Diego, CA

1d•Onsite

About The Position

The Mitigation Sales Specialist is a hybrid role responsible for both technical mitigation leadership and sales performance. This position conducts on-site damage assessments, scopes and sells mitigation work, and serves as a primary point of contact for customers, insurance representatives, and internal teams. This role requires strong restoration knowledge, the ability to sell and close jobs in the field, and a high level of professionalism when working with customers during emergency situations. The Mitigation Sales Specialist plays a critical role in protecting properties, supporting customers during emergencies, and driving revenue growth. This position bridges technical expertise and sales excellence to ensure customers receive the right solution-quickly, professionally, and with confidence.

Requirements

2+ years of Water Damage Restoration experience
IICRC WRT Certification
Proven ability to sell mitigation services and close jobs in the field
Strong communication, presentation, and interpersonal skills
Ability to read and understand mechanical drawings, sketches, and job scopes
Valid driver's license with a clean driving record
Ability to lift, push, pull, and move up to 50 lbs
Regular standing, walking, bending, squatting, climbing stairs, and reaching
Ability to operate standard office equipment (computer, phone, scanner, etc.)

Nice To Haves

Experience working directly with insurance adjusters
Knowledge of restoration estimating, scoping, and workflows
Sales experience within restoration, mitigation, or construction environments
Bilingual (English/Spanish) a plus

Responsibilities

Achieve growth and meet daily sales targets through direct, in-field selling.
Sell mitigation services to residential and commercial customers following water, mold, sewage, and fire losses.
Make clear, professional recommendations to customers regarding mitigation options and next steps.
Identify new business opportunities through direct sales activity, networking, data mining, and referrals.
Generate self-sourced leads from prior customers, relationships, and referral partners.
Obtain signed work authorizations and collect payments as directed.
Conduct initial on-site assessments to determine damage extent, scope of work, and remediation strategy.
Perform accurate moisture mapping and job sketching.
Utilize metering tools including thermal cameras, penetrating and non-penetrating meters, and hygrometers.
Communicate scope of work clearly with customers, insurance adjusters, project managers, and internal teams.
Accurately track and allocate materials and equipment used on each project.
Document projects thoroughly through photos, field notes, reports, and sample retention.
Ensure all required documentation is completed accurately and timely for each job.
Maintain detailed records within company systems from initial assessment through project handoff.
Collaborate with mitigation, reconstruction, and project management teams to ensure smooth execution.