Mitigation Project Director

Kustom US Inc • Lynnwood, WA

3d

About The Position

Looking to take the next step in your restoration career and lead a mitigation operation where your expertise drives impact? As a Mitigation Project Director at Kustom, you set the pace for our mitigation division. You bring technical excellence, strong communication, and the ability to guide a project from first notice of loss through completion.

Whether you’re managing technicians in the field, scoping new jobs, or working directly with customers and adjusters, you lead with confidence, quality, and professionalism. Your decisions shape outcomes, ensure accuracy, and reinforce the high standards our clients expect from Kustom.

Requirements

• Current IICRC certification (WRT, ASD, and/or AMRT preferred)
• 5+ years of experience in water mitigation, restoration, or similar emergency services
• Experience working with TPAs and knowledge of the insurance industry
• Understanding of insurance restoration processes and mitigation-specific best practices
• Strong Dash and/or Xactimate proficiency, including estimating and job costing
• Valid Driver’s License and clean driving record
• Excellent communication, customer interaction, and documentation skills
• Ownership mentality with focus on quality, safety, and customer satisfaction

Responsibilities

• Respond to and manage emergency water mitigation projects from initial loss through job completion
• Perform detailed scoping, moisture mapping, equipment calculations, and Xactimate estimates
• Serve as the primary point of contact for property owners, commercial clients, insurance adjusters, and internal teams
• Oversee field technicians and subcontractors to ensure proper setup, drying strategy, and job execution
• Ensure compliance with IICRC S500 standards, Kustom processes, and all safety requirements
• Document job progress through notes, photos, sketches, moisture logs, psychrometrics, and daily updates
• Review job files for accuracy, profitability, quality, and carrier requirements
• Manage change orders, supplements, and insurance communication
• Conduct final walkthroughs with customers and obtain completion sign-off
• Build and maintain relationships with agents, adjusters, property managers, and commercial partners
• Assist in driving new mitigation opportunities and growing branch mitigation revenue

Benefits

• Competitive weekly pay with a comprehensive benefits packaging including health, dental, vision, 401(k), PTO, and more
• Training, mentorship, and the chance to advance your career while enhancing your skills

What This Job Offers

• Job Type: Full-time
• Career Level: Director
• Education Level: No Education Listed
• Number of Employees: 11-50 employees