Mitigation Project Coordinator

All American Water Restoration•Orlando, FL

2d•$45,000 - $55,000

About The Position

Since 2007, All American Water Restoration, Inc. has provided expert water damage remediation and home remodeling services to our customers. Our company is in search of a self-directed and experienced Mitigation Project Coordinator to manage our day-to-day mitigation coordination and administration. Benefits: Position Training Company Vehicle and Cell Phone Paid Time Off and Holidays after 90 days Medical, Dental, Vision, and Life Insurance after 90 days Simple IRA Account with 3% employer matching, vested immediately

Requirements

Knowledge of office management systems and procedures
Excellent time management/organization skills and ability to multi-task and prioritize work
Attention to detail and problem solving skills
Excellent written and verbal communication skills
Must demonstrate professionalism and function independently with minimal supervision
Ability to thrive in a fast-paced workplace
High school diploma
Must have a clean criminal background (no felony convictions).

Nice To Haves

Basic Construction/Restoration knowledge a plus.
Xactimate estimating knowledge is a plus.

Responsibilities

Receive and schedule new water, mold, and fire restoration projects, inputting customer and loss information in the customer database.
Assign work from projects to technicians or vendors as needed.
Review paperwork and electronic documentation submitted by technicians, ensure all necessary documentation has been submitted.
Create work orders and schedule vendors.
Coordinate scheduling and communicate job progress with customer.
Send electronic documents when required.
Provide excellent customer service.
Conduct regular follow up and customer care phone calls.
Document all communication in customer database.
Audit pending work and work in progress to ensure work is completed within timeline and on budget.
Follow up with pending customers to acquire work authorizaiton.
Coordinate with accounting team to ensure required insurance documentation is submitted.
Coordinate with estimator to ensure required estimate and any changes are submitted.
Coordinate with reconstruction team when project is transitioning to reconstruction phase.
Provide telephone and administrative support for office team.
Any other duties as assigned.