Mitigation Project Coordinator

All American Water RestorationOrlando, FL
2d$45,000 - $55,000

About The Position

Since 2007, All American Water Restoration, Inc. has provided expert water damage remediation and home remodeling services to our customers. Our company is in search of a self-directed and experienced Mitigation Project Coordinator to manage our day-to-day mitigation coordination and administration. Benefits: Position Training Company Vehicle and Cell Phone Paid Time Off and Holidays after 90 days Medical, Dental, Vision, and Life Insurance after 90 days Simple IRA Account with 3% employer matching, vested immediately

Requirements

  • Knowledge of office management systems and procedures
  • Excellent time management/organization skills and ability to multi-task and prioritize work
  • Attention to detail and problem solving skills
  • Excellent written and verbal communication skills
  • Must demonstrate professionalism and function independently with minimal supervision
  • Ability to thrive in a fast-paced workplace
  • High school diploma
  • Must have a clean criminal background (no felony convictions).

Nice To Haves

  • Basic Construction/Restoration knowledge a plus.
  • Xactimate estimating knowledge is a plus.

Responsibilities

  • Receive and schedule new water, mold, and fire restoration projects, inputting customer and loss information in the customer database.
  • Assign work from projects to technicians or vendors as needed.
  • Review paperwork and electronic documentation submitted by technicians, ensure all necessary documentation has been submitted.
  • Create work orders and schedule vendors.
  • Coordinate scheduling and communicate job progress with customer.
  • Send electronic documents when required.
  • Provide excellent customer service.
  • Conduct regular follow up and customer care phone calls.
  • Document all communication in customer database.
  • Audit pending work and work in progress to ensure work is completed within timeline and on budget.
  • Follow up with pending customers to acquire work authorizaiton.
  • Coordinate with accounting team to ensure required insurance documentation is submitted.
  • Coordinate with estimator to ensure required estimate and any changes are submitted.
  • Coordinate with reconstruction team when project is transitioning to reconstruction phase.
  • Provide telephone and administrative support for office team.
  • Any other duties as assigned.

Benefits

  • 401(k) matching
  • Bonus based on performance
  • Company parties
  • Competitive salary
  • Dental insurance
  • Opportunity for advancement
  • Training & development
  • Vision insurance
  • Position Training
  • Company Vehicle and Cell Phone
  • Paid Time Off and Holidays after 90 days
  • Medical, Dental, Vision, and Life Insurance after 90 days
  • Simple IRA Account with 3% employer matching, vested immediately
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