Mitigation Operations Manager

SERVPRO Team JRF•Salem, MA

15h•$100,000 - $130,000

About The Position

This role is for an experienced restoration operations leader with strong team management and operational expertise in the property damage restoration industry. The Mitigation Operations Manager is a senior leadership role responsible for the overall performance, profitability, and growth of mitigation operations across SERVPRO Team JRF locations in Massachusetts. This position owns the mitigation P&L, drives key performance metrics (KPMs), ensures brand-standard compliance, and dedicates approximately 10–15% of working time to MA commercial business development targeting property managers, insurance adjusters, municipalities, facility managers, and first responder networks. Based out of the Salem, MA office, this role combines hands-on operational leadership with strategic growth responsibilities. The ideal candidate is a technically credible restoration professional who can lead teams, manage financials, and build commercial relationships that generate recurring, high-value revenue.

Requirements

5+ years of experience in restoration, mitigation, or a closely related field (construction,disaster recovery, environmental services
3+ years in a management or supervisory role with P&L responsibility
IICRC WRT (Water Restoration Technician) certification; additional IICRC certifications strongly preferred (ASD, FSRT, AMRT, OCT)
Demonstrated ability to read and manage a P&L, control job costs, and drive profitability
Strong technical knowledge of water, fire, mold, and storm damage mitigation processes and equipment
Proficiency with Xactimate, moisture meters, thermal imaging, and standard restoration technology
Excellent communication and relationship-building skills; comfort engaging with commercial decision-makers
Valid driver’s license and ability to pass a background check
Participate in on-call rotation and respond to emergencies as needed, including nights and weekends

Nice To Haves

Experience with SERVPRO systems, processes, and brand standards
Familiarity with insurance claims processes and TPA/program work
Business development or sales experience, particularly in commercial restoration or B2Bservices
Experience with CRM systems and pipeline management
OSHA 30-hour certification
Lead RRP and/or asbestos awareness certifications