Mitigation Manager

Paul Davis Restoration of Livonia/Farmington MI • Livonia, MI

112d

About The Position

The Mitigation Manager leads a team of technicians restoring homes and businesses after disasters such as floods and fires. The ideal candidate is socially inclined, a strong communicator, detailed, quick, motivational, and highly organized. This role requires strong leadership, the ability to manage consistent change, and the skills to inspire teams to deliver high-quality work. Successful managers combine empathy and reliability with strong organizational discipline, ensuring customers receive extraordinary care during their time of need.

Requirements

• Socially inclined leader with the ability to motivate and inspire teams.
• Strong communication and listening skills; able to engage effectively with staff, customers, and partners.
• Highly organized and detail-oriented, capable of managing multiple priorities in a fast-paced environment.
• Quick decision-maker with the ability to adapt to and lead through consistent change.
• Commitment to customer service with empathy and urgency.
• Positive, team-oriented attitude; dependable and resilient under pressure.
• Ability to lead individuals from diverse backgrounds.
• Fluent in English; valid driver’s license with clean record.
• Willingness to work nights, weekends, and overtime as needed.
• Desire to join a new organization and actively contribute to building a customer-first culture that is a workplace of choice for high performers.
• Previous industry and leadership experience is a differentiator.

Responsibilities

• Lead mitigation crews performing water mitigation, tarping, board up, mold remediation, environmental services, and carpet cleaning/removal.
• Direct daily team huddles to ensure crews are prepared with clear priorities, equipment, and resources.
• Meet with clients and adjusters on-site to resolve issues and provide professional guidance.
• Re-inspect job sites for quality control and ensure compliance with Paul Davis and industry specifications.
• Deliver excellent customer service with empathy, urgency, and professionalism.
• Foster collaboration across departments and support other team members as needed.
• Ensure clean, organized, and properly stocked trucks and equipment are maintained at all times.
• Be accessible by phone and participate in the on-call schedule as required.
• Represent the Paul Davis brand with professionalism, integrity, and leadership.

Benefits

• 401(k)
• Bonus based on performance
• Competitive salary
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development

What This Job Offers

• Job Type: Full-time