Mitigation Manager - Reno, NV

Paul Davis•Reno, NV

About The Position

As a Mitigation Manager, you will be leading your teams to be first on site after disasters strike and will be directing the mitigation crews to restore the property. You are essential to coordinate teams effectively and as well as control and communicate the budget effectively. This means you will spend a good deal of time in the field to oversee your projects and make sure it is completed properly. Work directly with homeowners, commercial property owners, project coordinators, sub-contractors, technicians, and many others during each project while maintaining the highest levels of customer service. This position involves monitoring workloads, schedules, work hours, budgets, and ensuring that project expectations are met in a timely fashion.

Requirements

High School diploma or equivalent
4 – 7 years mitigation experience REQUIRED
Experience working in a customer-oriented atmosphere
Experience working with people under stressful and dynamic conditions
Exceptional communication, customer service, organizational, and interpersonal skills
Candidate required to have high school diploma or equivalent; preference for candidates with associate or bachelor’s degree
Valid driver's license with a good driving record.
Experience in managing multiple priorities and deadlines
Strong critical thinking, problem-solving, and multi-tasking skills
Strong verbal and written communication and organization skills
Positive, can-do attitude and team player
Strong time management skills
Extremely organized and detail oriented
Ability to supervise and evaluate employees
Ability to develop, learn, and properly apply operating and work procedures
Ability to work cooperatively with employees, contractors/vendors, outside agencies, and the public
Lift (constantly) 5-40 lbs., lift (frequently) 20-100 lbs.
Moving about accomplishing tasks or moving from one work site to another
Assessing the accuracy, neatness, and thoroughness of the work assigned
Remaining in a stationary position, often standing or sitting for prolonged periods working on a computer
Repeating motions that may include the wrists, hands, and/or fingers

Responsibilities

Professionally represent the Paul Davis principles of honesty and integrity
Auditing on-site work completed by technicians to ensure the Paul Davis standard of excellence is maintained
Monitor and address any safety issues/practices
Ensure technicians are always in compliance with yearly Respirator Fit Testing. Provide training on how to care for, don/doff, and proper use of PPE (Personal Protective Equipment)
Continuous analysis to ensure compliance with all Paul Davis processes, policies, better business practices, and in accordance with the laws and regulations in the jurisdictions in which Paul Davis Emergency Services operates
Direct contact with customers and employees as needed; communicate in a courteous, professional, and informative manner
Focus and dedication to providing and teaching excellent customer service
Management of a group of 20+ mitigation technicians
Participate in meetings with Mitigation Technicians, trains and supervises Mitigation Technicians on better business practices, identifying business opportunities, and strategy
Ensuring the team's performance of tarping, board up, water mitigation, mold remediation, contents pack-out, contents pack-in, and cleaning/re-installation services in accordance with Paul Davis and industry standards
Ensure crews and their vehicles are always ready to deploy in a timely manner where emergency services are needed On-site training of Technicians, focusing on quality and accuracy of work, paperwork, and customer service
Facilitate monthly GGS&R (Goal Setting and Review) meetings with all technicians
On-site training of Technicians, focusing on quality and accuracy of work, paperwork, and customer service