Mitigation Manager (Water and Fire Loss)

Paul Davis Restoration•Northridge, CA

6d•$75,000 - $90,000

About The Position

What does a Mitigation Manager with Paul Davis do? Lead a team of hardworking individuals serving others within your community Make a difference for others that have had a disaster strike their property Take pride when your team completes mitigation projects on budget with an exceptional customer experience Be empathetic and show a sense of urgency while communicating through modern technology Why Join The Team? Paul Davis is an industry leader in restoration and reconstruction for insurance providers and commercial properties throughout the United States and Canada. We are growing locally and have career opportunities for individuals who want purpose out of their work. We love creating an opportunity for our team members, providing industry training and giving Mitigation Managers the opportunity to become experts in the field through certifications and Paul Davis University. Built upon principles of customer service, dynamic decision-making and leadership, we have the tools to continue our rapid growth. Our team puts emphasis into living our Vision, Mission and Values to be more than just a service provider – our Mitigation Managers are leading their teams to be first on site after disasters strike (i.e. floods, fires) and will be directing the mitigation crews to restore the property. You are essential to coordinate teams effectively and ensure that jobs are performed profitably. Values : Deliver what you promise. Respect the individual. Have pride in what you do. Practice continuous improvement. Vision : To provide extraordinary care while serving people in their time of need. Mission : To provide opportunities for great people to deliver Best in Class results.

Requirements

INSURANCE/TPA RESTORATION INDUSTRY experience REQUIRED
5+ years mitigation management experience required, including team management and development
Adept at managing insurance compliance and working within carrier and TPA parameters
Proficiency with mitigation software including MICA/Mitigate, Symbility, Xactanalysis, Dash, etc.
IICRC certifications (WRT, ASD, FSRT) or equivalent preferred
Proficiency with estimating software (Xactimate and Symbility) a plus
Experience managing large-loss residential or commercial projects
Fluent in English, Spanish strongly preferred
Dedication to customer service
Ability to work nights/weekends and overtime as needed
Desire to join a world-class team and contribute a positive attitude
Desire to continually learn new things
Valid driver's license with a clean record
Ability to pass a criminal background check/drug screen

Responsibilities

Ensuring the teams' performance of water and fire mitigation, mold remediation, trauma/bio-hazard clean up, tarping, and board up services are in accordance with Paul Davis and industry specifications.
Lead, train, and develop the mitigation team and ensure readiness at all times to respond to meet customer's needs and exceed expectations.
Ensure jobs and estimates achieve or exceed timing and margin requirements.
Meet clients and adjusters on site to assist in issue resolution and provide mitigation expertise and guidance.
Re-inspect job sites for quality control.
Issue resolution - be the point of contact for customers if they have any questions and/or concerns and resolve those in effective and timely manner.
Maintain inventory of clean, properly stocked and organized trucks along with all company equipment.
Be accessible to mitigation team and office team by phone, Teams, and email.
Focus and dedication to providing excellent customer service.
Assist other team members when needed and foster a positive working relationship with other departments.
Be a great representative of our brand!