Mitigation Manager

PuroClean•Georgetown, IN

3d•$65,000 - $80,000

About The Position

With a ‘One Team’ mentality, manage production operations, ensuring jobs are completed according to PuroClean® production processes and procedures. Manage all aspects of Franchise production. Keep owner or General Manager updated on production. Manage and improve customer satisfaction, including the resolution of customer complaints. Production processes are performed according to guidelines. Documentation is completed in a timely and accurate manner. Production costs are maintained at the established rate. Both internal and external communications are timely and effective. Jobs are completed, either meeting or exceeding customer expectations. Production division annual initiatives are completed effectively. A PuroClean Mitigation Manager takes pride in going above and beyond customer expectations in their times of need by providing a world class level of service which sets up apart from our competitors in the industry.

Requirements

Focus on personal development, team building, and leadership skills is essential
Attention to detail, aptitude for multitasking, and calm under pressure
Aptitude with record keeping, easily accessing information, and communicating ‘the message’
Awareness and respect for safety, using care are caution with teammates and customers
Strength with multitasking and handling deadlines, organizational and leadership skills
Ability to learn quickly and flexibly with change and professional challenges
IICRC Certifications require 2 Years of Management Experience

Responsibilities

Managing Customer and client satisfaction and representing and improving brand operations
Networking and building relationships with partners and Centers of Influence
Assigning jobs, managing production teams while overseeing scheduling, completion of work orders and assuming role of production manager as needed
In house Human Resources management, overseeing all aspects of safety and health requirements.
Overseeing the status of small and large-loss jobs and communicating processes with management and ownership.
Maintaining inventory for equipment, vehicles, and facilities-related maintenance.
‘personal ownership’ Ensure clear communication with the entire staff, and the ability to manage relationships.
Oversee Mitigation Department and ensure goals and Service Agreements are met.
Ensure proper staffing of mitigation projects and 24/7 availability