Mitigation Manager

Guarantee Restoration Services • Austin, TX

1d

About The Position

Guarantee Restoration Services (GRS) is an established and growing company that is known for restoring homes and businesses that were damaged from traumatic events such as a hurricane, fire, water leak, mold, etc. Our dedicated team of professionals work hard to be available and offer restoration services 24/7 We believe in serving our community members by providing relief during a time when they need it most

Requirements

• Must be able to work Monday to Friday including an on-call rotation
• High School Diploma/GED required, higher education preferred
• 5+ years of mitigation experience
• 2+ years of experience leading a team
• Experience with Mitigation and Remediation projects - Water, Fire, Mold
• Knowledge of insurance restoration preferred
• IICRC or other Restoration Certifications highly preferred - WRT, FSRT, AMRT, ASD, OCT, CPT, HST, TCST, CCT, UFT, CRT
• Excellent relationship building/maintenance skills
• Knowledge of restoration processes and procedures
• Ability to multi-task, work under pressure and meet deadlines
• Must have and maintain a valid driver’s license as driving for business is required
• Must be reliable, dependable and drug-free

Responsibilities

• Oversee and lead the Mitigation division comprised of Project Managers, Team Coordinators, and Technicians
• Meet or exceed departmental quality targets and improve customer experience
• Be a leader through continuous process improvements, implementation of state-of-the-art technology, and business strategies
• Maintain a strong and skilled mitigation team by equipping them with tools/resources, supplying service divisions, and identifying team staffing needs
• Partner with Project Managers to schedule laborers and on-site visits, work through mitigation project problems, and ensure team has support needed to succeed
• Train mitigation staff to meet division targets for quality, profitability, and customer satisfaction
• Develop staff to grow, meet career goals, and prepare them for higher level positions within the company
• Schedule jobs, maintain efficiency, and maintain the timely flow of mitigation reporting from field operations to administration
• Perform mitigation and remediation work as needed, prepare job contracts, and review job costing on completed work

Benefits

• Competitive annual salary with departmental commission incentives paid out quarterly
• Medical, Dental, Vision, Life, Short-Term Disability, and Various Supplemental Policies
• 401K Retirement Plans with Employer Match
• Accrued annual Vacation and Sick Time
• Supplied company vehicle, computer, cellphone, and anything else needed to do the job
• Regular Certifications and Trainings offered to advance knowledge and skills in your profession

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED