Mitigation Manager( Water & Fire Loss)

Paul Davis • Austin, TX

105d

About The Position

As a Mitigation Manager with Paul Davis, you will lead a team of hardworking individuals serving others within your community. Your role will involve making a difference for those who have experienced a disaster affecting their property. You will take pride in your team's ability to complete mitigation projects on budget while ensuring an exceptional customer experience. Empathy and a sense of urgency are crucial as you communicate through modern technology. Paul Davis is an industry leader in restoration and reconstruction for insurance providers and commercial properties throughout the United States and Canada. We are growing locally and have career opportunities for individuals who seek purpose in their work. We emphasize creating opportunities for our team members, providing industry training, and allowing Mitigation Managers to become experts in the field through certifications and Paul Davis University. Our principles of customer service, dynamic decision-making, and leadership equip us to continue our rapid growth. As a Mitigation Manager, you will lead your teams to be the first on-site after disasters strike (e.g., floods, fires) and direct the mitigation crews to restore properties. You will coordinate teams effectively to ensure jobs are performed profitably.

Requirements

• Desire to join a world-class team and contribute a positive attitude.
• Dedication to customer service.
• Ability to lead others from diverse backgrounds.
• Fluent in English.
• Valid driver's license with a clean record.
• Have the ability to work nights/weekends and overtime, if needed.
• Desire to continually learn new things.

Responsibilities

• Ensuring the teams performance of tarping, board up, water mitigation, mold remediation, environmental services and carpet cleaning/re-installation services in accordance to Paul Davis and industry specifications.
• Focus and dedication to providing excellent customer service.
• Assist other team members when needed and foster a positive working relationship with other departments.
• Be a great representative of our brand!
• Ensure your crews are ready at all times and every morning to handle the day through a team huddle.
• Meet clients and adjusters on site to assist in issue resolution and provide professional opinion.
• Re-inspect job sites for quality control.
• Issue resolution - be the point of contact for customers if they have any questions and/or concerns and resolve those in effective and timely manner.
• Maintain inventory of clean, properly stocked and organized trucks along with all company equipment.
• Be accessible by phone and participate, as necessary, in the on-call schedule.

Benefits

• Dental insurance
• Health insurance
• Opportunity for advancement
• Paid time off
• Vision insurance
• Leadership Development - our company grows from the inside.
• Monthly cross-training opportunities to advance your career.
• Flex schedule - at Paul Davis we are committed to our team and their well-being.
• Paid training.
• Referral program.
• Great culture and team dynamic.
• Salary based on experience and certifications.
• Bonus opportunities based on performance.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Waste Management and Remediation Services
• Number of Employees: 1,001-5,000 employees