Mitigation Coordinator - Bilingual

Planet Home Lending • Irving, TX

97d

About The Position

The Mitigation Coordinator - Bilingual follows established guidelines to manage a portfolio of defaulted loans and mitigates losses by negotiating with our borrowers, investors, and realtors to develop and implement appropriate solutions to avoid foreclosure. Determine strategies for resolution on severely delinquent loans. Utilize property evaluation skills to make recommendations to management for negotiated pay-offs, and charge-offs. Resolves title issues on properties listed for sale and deeds for lieu of foreclosure. As a bilingual representative, this position handles inquiries and interactions in the customer’s preferred language.

Requirements

• High school diploma or equivalent.
• Experience using specified second language in a professional capacity is required. Language testing may be required.
• Minimum 3 years of mitigation, collections and/or default servicing experience.
• Strong negotiation skills.
• Working knowledge of mortgage documents, real estate settlements, and foreclosure timelines/requirements.
• Excellent verbal and written communication skills.
• Demonstrates strong customer service skills.
• Ability to work well in a fast-paced environment.
• Demonstrated effective listening skills.
• Detail oriented with strong organization skills.
• Ability to work well on a team and focus on results.
• Ability to speak and read Spanish fluently is a plus.
• Experience working with Microsoft Windows applications.
• Experience with MSP servicing system a plus.

Responsibilities

• Contacts mortgagors and others as appropriate to negotiate and arrange resolution of defaulted loans.
• Utilizes creativity in determining and recommending alternative collection or loss mitigation methods such as modifications, short sales, deeds in lieu of foreclosure, reinstatements, in the most cost effective manner.
• Analyzes mortgagors for approval of HAMP or traditional modification.
• Reports modification results to investors or federal agencies as required.
• Implements approved alternative collections or loss mitigation methods.
• Orders and evaluates property opinions (BPO, REO Appraisals), and assigns a reconciled value to determine feasibility of a short-sale, or charge-off.
• Maintains required records for modifications, short-sales, deeds in lieu of foreclosure, and reinstatements.
• Completes assignment of loans and determines if there is an alternative to foreclosure.
• Preserves and secures vacant properties in a pre-REO status.
• Maintains knowledge of foreclosure, modification, and collection laws and regulations of each state for the portfolio assigned.
• Performs other duties as assigned.

Benefits

• 3 comprehensive Cigna or Kaiser medical plans.
• Dental and vision insurance.
• Short term and long-term disability insurance.
• Basic life insurance.
• 401(k).
• 10 employer paid holidays.
• Supplemental benefits to include life insurance, critical illness and accident plans.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 1,001-5,000 employees