Mitigation Billing Specialist / Xactimate Billing Specialist

Servpro•Bear, DE

About The Position

SERVPRO of Bear/New Castle is a trusted leader in the restoration industry, providing expert fire, water, mold, and mitigation services. We are seeking an experienced Mitigation Billing Specialist or Xactimate Billing Specialist to join our team. As a Mitigation Billing Specialist, you will manage the billing process for a variety of restoration projects, including fire, water, mold, and general mitigation services. This position requires proficiency in Xactimate for accurate billing and documentation. You will also be responsible for auditing job files to ensure all required documentation (photos, notes, estimates, etc.) is complete and accurate, then uploading those files into the appropriate systems for processing. You will work closely with internal teams, clients, and insurance companies to resolve billing issues and ensure prompt payments. Your role is critical to ensuring our operations run smoothly and efficiently, supporting both internal and external stakeholders.

Requirements

Proficiency in Xactimate (strongly preferred)
Prior experience in job billing or similar roles, especially in the restoration industry, is a major plus
Experience in insurance claims processing is a significant advantage
Strong attention to detail, organizational skills, and problem-solving abilities
Excellent written and verbal communication skills
Ability to multi-task and manage priorities in a fast-paced environment
Knowledge of Microsoft Office (Excel, Word)
High school diploma or GED (preferred)

Responsibilities

Process all job billing through Xactimate for fire, water, mold, and other mitigation services.
Handle communication with clients, vendors, and insurance companies regarding billing inquiries, unpaid claims, and disputes.
Resolve discrepancies in invoicing, working with the operations team to address any issues or adjustments.
Process insurance payments and claims, ensuring correct coding and submission for all services rendered.
Collaborate with project managers and other departments to gather necessary job details and ensure timely billing.
Review accounts receivable and follow up with clients or insurers on unpaid claims.
Ensure all billing entries are accurate and up to date, meeting company standards and client needs.
Maintain organized records of transactions, payments, and communications in Xactimate and related systems.
Adhere to insurance carrier guidelines and corporate guidelines for audits, ensuring strong attention to detail and accuracy in all claims processing.
Perform additional duties as assigned, including cross-training on various systems for internal checks and balances.