Mitigation Administrator
About The Position
We are looking for an Experienced Mitigation Administrator with experience in our industry. Perfect position for a foreman who wants to get out of the field and work an administrative position Summary of Essential Duties: The Mitigation Administrator is responsible various administrative functions including but not limited to, answering customer calls, initial job intake, gathering all the required information and reviewing for accuracy, entering jobs into our system (PSA). scheduling crews, following up with customers and crews, reviewing foreman's paperwork for accuracy and updating notes and dates in multiple databases, updating clients on job progress and resolving general customer concerns. We are a 24/7 service company. This position will be on call every other weekend, taking new loss calls, entering job information and scheduling the on call Foreman.
Requirements
- Mitigation industry experience strongly preferred
- The ability to handle stressful situations
- Possess a high school diploma or higher education
- Strong Customer Service skills
- Construction/Repairs experience is a plus
- Excellent communication skills
- Ability to think and reason strategically
- Must be self motivated
- Detail oriented and able to multitask
- Strong computer skills, Microsoft Office, email, etc
- Bilingual is a plus
- Must be able to pass background check and random drug tests
Nice To Haves
- Mitigation industry experience
- Construction/Repairs experience
- Bilingual
Responsibilities
- Answering customer calls
- Initial job intake
- Gathering all the required information and reviewing for accuracy
- Entering jobs into our system (PSA)
- Scheduling crews
- Following up with customers and crews
- Reviewing foreman's paperwork for accuracy and updating notes and dates in multiple databases
- Updating clients on job progress and resolving general customer concerns
- Taking new loss calls, entering job information and scheduling the on call Foreman (on call every other weekend)
Benefits
- Paid Holidays
- Vacation and Personal time
- Health Insurance – company contributes $ 150 per month
- Dental & Vision insurance
- 401k plan with company contributions
- Aflac plans available
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
