Mitel Phone Engineer

Visual Sound•Mechanicsburg, PA

About The Position

Visual Sound is seeking an experienced Mitel Phone Engineer to join our team in Mechanicsburg, PA. This role requires providing expert support for Mitel phone technology, ensuring seamless functionality and optimal performance for both existing and new clients. As the primary point of escalation for the Mitel first line group, you will deliver technical support remotely or on-site. The ideal candidate will be expected to design, build, and manage the deployment of Mitel phone systems.

Requirements

Shall possess, at a minimum, a CTS certification.
Proven track record in AV systems engineering
Ability to manage multiple tasks simultaneously and work well with other people
Must be responsible, self-motivated, self-starter, personable and well-organized
Superior customer service skills to deal with both internal and external customers
Ability to manage multiple tasks simultaneously
Strong interpersonal skills; ability to work with diverse groups
Proficiency in the use of personal computers including such programs as MS Word, Excel, Access, PowerPoint and Outlook
Ability to demonstrate planning, organizing and implementing skills which allow the successful completion of a project by a specific due date
Must be able to effectively handle stressful situations
Must be able to read and effectively interpret general business documentation
Ability to stand, walk, climb, sit and use hands and fingers
Some light lifting of objects, in addition to reaching, grasping and carrying activities
The noise level in the work environment is usually moderate
Occasional outside activities are subject to seasonal temperature fluctuations

Nice To Haves

InfoComm CTS-D certification is a plus

Responsibilities

Assisting the sales team with initial client consultations, demos, designs, and walkthroughs to generate new business
Reviewing customer proposals and making modifications as needed
Project managing and installing systems/solutions, including cabling and infrastructure
Support existing Mitel Phone System client base, diagnose phone system faults and repair them
Collaborate with third-party vendors to address any network faults with LAN/WAN infrastructure
Maintain Mitel and CTS certifications and obtain future certifications as necessary
Attend Mitel Tech forum monthly meetings and communicate how it may/may not impact clients
When time permits, working on Audio-Visual projects
Flexibility as needed on jobs
Attend trade shows as needed
Other duties as required or assigned by company management