Mission Support Systems Administrator Sr

About the position

At Blue Origin, we envision millions of people living and working in space for the benefit of Earth. We're working to develop reusable, safe, and low-cost space vehicles and systems within a culture of safety, collaboration, and inclusion. Join our diverse team of problem solvers as we add new chapters to the history of spaceflight! We are a diverse team of collaborators, doers, and problem-solvers who are relentlessly committed to a culture of safety. This position will directly impact the history of space exploration and will require your commitment and detailed attention towards safe and repeatable space flight. Join us in lowering the cost of access to space and enabling Blue Origin's vision of millions of people living and working in space to benefit Earth. As a part of a small, cross-functional team, you'll help implement, operate and maintain critical infrastructure supporting mission and test operations for Blue Origin's Advanced Development Programs. You'll share in the team's impact on all aspects of ADP by ensuring ground systems, audio, visual, information systems, and networking are ready to support test and flight operations. This is a hands-on position focused on scoping, scheduling, tracking, and reporting the design, development, qualification, and activation of ADP system in FL. In this role, you'll also identify and communicate risks and opportunities to project/mission schedules to ensure efficient implementation of new equipment. We are looking for someone to apply their technical expertise, leadership skills, and dedication to quality to positively impact safe spaceflight. Passion for our mission and vision is required!

Responsibilities

• Configure, deploy and maintain IT hardware, including workstations, servers, hypervisors, switches and printer.
• Configure, deploy and maintain mission support systems, including video and voice communications.
• Provide operational support for all mission systems command/control in critical test and operations environment.
• Adaptively build highly robust, fault tolerant on-prem infrastructure to support unique customer requirements for data systems control and monitoring.
• Provide support in a mission critical environment, including troubleshooting and diagnosing end-user issues in highly visible, time sensitive situations.
• Troubleshoot network issues and mitigate, or provide detailed relevant data such as pcaps, quantitative data, and logs to network engineers for further triage.
• Generate and modify user accounts through standardized identity management tools, as well as situational use of Powershell and native Microsoft administrative consoles for spontaneous change requirements.
• Assist in configuration management efforts by generating detailed work instructions and other industry standard workflows for software and systems level configuration control.
• Create new software and hardware deployment baselines built in accordance with established STIGs.
• Generate and update engineering drawings of system deployments and ICDs (Interface Control Documents).
• Inventory management, including maintaining internal asset tracking tools, spares procurement, physical restocking, and deployment.
• Adapt quickly to new work scope and provide secondary support to unique one-off systems such as weather monitoring, fiber optics distribution, RF distribution/control towers, PKI, and datacenter facilities management.
• Support occasional overtime and overnight operations to support test and launch campaigns.
• Travel as needed to support deployed ground systems infrastructure across the country.

Requirements

• Ability to earn trust, maintain positive and professional relationships, and contribute to a culture of inclusion.
• Must be a U.S. citizen or national, U.S. permanent resident (current Green Card holder), or lawfully admitted into the U.S. as a refugee or granted asylum.
• Experience managing Linux as well as Windows server and desktop environments.
• Prior experience building monitoring solutions, such as SNMP monitoring tools.
• Practical knowledge and experience with standard network protocols (ie DHCP, DNS, NPS, SQL, SMTP, NFS, etc).
• Experience writing technical documentation and procedures.
• Experience managing Active Directory environments, including writing custom account creation and management automation.
• Hardware troubleshooting experience, ability to assemble and reconfigure workstation and server hardware.
• Prior experience managing web servers, including basic proficiency with HTML, JavaScript, and SQL.
• Ability to climb ladders and work on elevated structures.
• Excellent verbal and written communication skills.
• Ability to lift and install heavy server and communications equipment.

Nice-to-haves

• Prior experience utilizing Atlassian Confluence and JIRA, from a user as well as administration perspective.
• Experience with AWS cloud computing.
• Experience deploying and maintaining new VMware hypervisors.
• Experience writing automation scripts in Powershell and Bash.
• Experience building standardized Windows and Linux images, as well as deployment tools and methodologies.
• Experience with industrial controls software and infrastructure.
• Layer 2 networking experience, experience configuring and deploying network switches from scratch.
• Knowledge and experience with PKI, STIGS, disk encryption and firewall administration.
• Familiarity with configuration management tools such as Ansible, Netbox, Puppet, Chef, GitLab, etc.
• Experience creating front end software interfaces to interact with databases.
• Database administration experience.
• Bachelors Degree or higher in Computer Science or other IT discipline.
• Experience managing video distribution systems (baseband and IPTV).
• Experience managing VoIP/Mission Voice systems.

Benefits

• Medical, dental, vision, basic and supplemental life insurance, paid parental leave, short and long-term disability, 401(k) with a company match of up to 5%, and an Education Support Program.
• Paid Time Off: Up to four (4) weeks per year based on weekly scheduled hours, and up to 14 company-paid holidays.
• Discretionary bonus: Bonuses are designed to reward individual contributions as well as allow employees to share in company results.