Mission Specialist

SpeedPro Chicago Loop•Chicago, IL

83d•Onsite

About The Position

We’re looking for someone who thrives at making things happen. Someone who keeps projects moving, supports client communication, helps the two long-time friends and owners stay focused, and makes sure the trains run on time. You are the glue. The force multiplier. The “yep, I already handled that” person. This role touches client service, estimating, project coordination, communication, and sales support—with huge room to grow into full-time and expanded responsibilities. If you love a mix of structure and chaos, enjoy working with clients, can juggle multiple tasks without melting down, and actually get a thrill from completing things… read on.

Requirements

A warm, smart, polished communicator
The multitasking skills of a speed popping octopus
Ability to keep yourself and others organized
Basic comfort with computers, email, CRM systems, and learning new software
A proactive mindset (“I’m on it” vs. “Let me know what to do next”)
A professional, friendly, service-oriented personality
Experience in client service, project coordination, office management, or sales support

Nice To Haves

Valid driver’s license preferred
Military veterans encouraged to apply

Responsibilities

Client Communications & Intake
Field incoming calls and emails without sounding like we hired a Chatbot
Move customers through the right next step with confidence
Gather project specs and help clients feel supported, heard, and guided
Project Coordination
Assist with project workflow from inquiry → estimate → production → delivery
Keep timelines, task lists, and updates accurate
Coordinate with owners, production staff, and clients to keep jobs on track
Estimating & Sales Support
Create estimates/quotes using our tools and templates
Follow up on open quotes, warm leads, and proposals like cuddly heat-seeking missile
Track project status and client information in our CRM
Account Management
Support ongoing client relationships by making them feel valued and prioritized
Provide updates, clarify details, and maintain high-touch communication
Help ensure SpeedPro delivers exactly what we promised
Owner Support (aka making life easier for Eric & Rebecca)
Help organize daily priorities
Take tasks off their plate
Keep the studio calm, coordinated, and client-ready