Mission Operations (Federal)

Pryzm • Boston or DC, MA

12d

About The Position

About Pryzm Pryzm is a startup revolutionizing government contracting, reshaping the way that companies and governments work together. Founded by alumni of top Defense and Artificial Intelligence firms (including Palantir and Lockheed Martin), backed by preeminent investors, and deployed with leading defense companies, join us in our mission to enable our government with the best technology and services possible! Who we are looking for: You are a self-starter, ready and able to get things done, and relentless in your pursuit of the mission - nothing will stop you. Intelligent, curious, technically strong, collaborative, and driven. Comfortable operating in ambiguous environments. A maniacal sense of urgency is your operating principle. What you'll do: You’ll work closely with our customers to ensure they accomplish their goals with the Pryzm platform. Run pilots, onboardings, and trainings, answer questions, troubleshoot problems, channel product feedback, measure success, develop resources, execute sales upsells, and more. You’re a jack of all trades, ready to quickly solve any challenge thrown your way. Own end-to-end implementations for DoD and federal customers—from discovery and success planning through configuration, data integration, go-live, and post-launch adoption. Embed as the hands-on product expert who translates mission workflows into a working Pryzm configuration. Serve as the trusted advisor to program leadership—connect data to decisions, present concise insights, and align deployments to program milestones and measures of performance/effectiveness. Build and execute targeted engagement plays (e.g., workflow tune-ups, new-module pilots, usage campaigns) that increase activation, depth of use, and expansion.

Requirements

• Located in or willing to relocate to Boston, MA or Washington, DC.
• US Person.
• Willingness for light travel.
• Willingness to hustle, work hard, and make a dent in the universe.

Nice To Haves

• Preference for previous customer facing, sales, or customer success experience.
• Veterans strongly encouraged to apply.

Responsibilities

• Run pilots, onboardings, and trainings
• Answer questions, troubleshoot problems, channel product feedback, measure success, develop resources, execute sales upsells, and more
• Own end-to-end implementations for DoD and federal customers—from discovery and success planning through configuration, data integration, go-live, and post-launch adoption
• Embed as the hands-on product expert who translates mission workflows into a working Pryzm configuration
• Serve as the trusted advisor to program leadership—connect data to decisions, present concise insights, and align deployments to program milestones and measures of performance/effectiveness
• Build and execute targeted engagement plays (e.g., workflow tune-ups, new-module pilots, usage campaigns) that increase activation, depth of use, and expansion.

Benefits

• Platinum Healthcare: we offer elite medical, dental, and vision coverage that are 100% covered by Pryzm for you and your dependents.
• Basic Life/AD&D and long-term disability insurance is also 100% covered by Pryzm, with the option to purchase additional life insurance for you and your dependents.
• Relocation assistance available.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed