Mission Operations Support Engineer

SciTec•Aurora, CO

4d•Onsite

About The Position

SciTec, Inc. is a dynamic small business with the mission to deliver advanced sensor data processing technologies and scientific instrumentation capabilities in support of National Security and Defense. SciTec supports customers throughout the Department of Defense and U.S. Government in building innovative new tools to deliver unique world-class data exploitation capabilities. Important Notice: SciTec exclusively works on U.S. government contracts that require U.S. citizenship for all employees. SciTec cannot sponsor or assume sponsorship of employee work visas of any type. Further, U.S. citizenship is a requirement to obtain and keep a security clearance. Applicants that do not meet these requirements will not be considered. SciTec is seeking a Mission Operations Support Engineer to provide deeply technical on-site support for a mission-critical software system used by government operators. This role is focused on ensuring reliable, effective operation of a complex UI-driven system while also supporting deployment, integration, testing, and monitoring of the full software stack. The ideal candidate is comfortable working close to operations, has strong technical judgment, and can bridge the gap between operators and engineering teams in high-consequence environments. This role primarily supports operations during business hours, with close coordination across engineering, systems, and program teams.

Requirements

A bachelor's in computer science, engineering, physical sciences, mathematics, or similar field
At least 10 years professional experience and fluency in one or more of the following languages: C++, Python
Strong experience supporting complex software systems in operational or production environments
Hands-on experience with modern UI technologies (web-based or rich-client UIs) and UI troubleshooting
Solid understanding of backend systems, APIs, and distributed software architectures
Experience with software deployment, integration, and testing workflows
Ability to analyze logs, metrics, and system behavior to diagnose issues
Strong communication skills and the ability to work directly with non-developer operators in mission-focused environments
Ability to work primarily at a secure government facility in Aurora, CO without cellphone access.
Ability to support trainings and meetings at our Boulder, CO office.

Nice To Haves

Experience in aerospace, defense, space systems, or other mission- or safety-critical domains
Familiarity with real-time or near-real-time systems
Experience with monitoring/observability tools (logs, metrics, tracing)
Experience supporting systems used by government or regulated operators
Experience working alongside SRE, systems engineering, or DevOps teams
Experience with Python, JavaScript, or C++
Experience with Git, Jira, Confluence, Scrum
Experience collaborating with cross-functional teams
Experience with backend development or UI/UX design is a plus
Experience with OPIR, E/O, SAR, Spectral, RF, or other remotely sensed data
A current DoD security clearance

Responsibilities

Provide hands-on technical support for a mission-critical operator UI, ensuring correct behavior, performance, and usability during live operations
Troubleshoot UI-related issues, including data correctness, latency, state synchronization, and operator workflows
Work directly with government operators to diagnose issues, explain system behavior, and recommend mitigations or workarounds
Serve as a technical escalation point during operational anomalies or incidents
Assist with deployment, configuration, and integration of the full software stack, including UI, backend services, messaging, and supporting infrastructure
Support system integration testing, operational readiness testing, and validation activities
Participate in release verification, smoke testing, and post-deployment validation
Monitor system health, logs, metrics, and alerts to identify and diagnose issues across the stack
Support investigation of operational issues and anomalies, including root cause analysis
Coordinate with development, systems, and infrastructure teams to resolve issues efficiently
Document operational issues, resolutions, and lessons learned to improve system reliability and operator experience
Provide feedback to engineering teams on UI usability, operational workflows, and system reliability
Help improve monitoring, alerting, and operational tooling
Contribute to technical documentation and troubleshooting guides
Identify recurring failure modes and recommend improvements to reduce operational risk