Mission Operations Specialist

HavocAI • Honolulu, HI

9h

About The Position

Mission Operations Specialists lead the planning, deployment, and execution of HavocAI’s Autonomous Surface Vehicle (ASV) platforms and HavocControl software in support of customer missions. This role sits at the intersection of operations, customer success, and product development—owning real-world execution while feeding mission insights back into the HavocAI stack. You will work closely with engineering, logistics, technical operations, and go-to-market teams to deploy systems to the field, train and certify end users, monitor live operations, and ensure our products perform in demanding environments. Mission Operations Specialists stay deeply engaged with customers, maintain a constant pulse on how users interact with HavocAI systems, and help evolve operational tactics, techniques, and procedures (TTPs). When something isn’t right, you drive resolution—fast.

Requirements

• 2–5+ years of experience in one or more of the following: Maritime operations Unmanned systems Mission-critical fielding Project management Customer success or operations (or equivalent experience)
• Military experience is a plus.
• Strong instructor presence with confident, professional customer-facing communication.
• Clear, concise writing skills for SOPs, TTPs, after-action reports, and internal documentation.
• Ability to lift and move up to 50 lbs in field environments.
• Bias to action; calm under pressure in dynamic operational environments.
• Systems thinker who can connect user pain points to product and process improvements.
• Ownership mindset—you step in when things break, slip, or fail.
• Team-first, low-ego attitude; willing to contribute wherever needed to ensure mission success.
• High standards for execution, trust, and shared accountability.
• U.S. citizen with the ability to obtain a security clearance.
• Willingness to travel CONUS and OCONUS 50–75%, including multi-week trips and irregular hours as mission demands require.
• Valid passport.
• Physically able to lift, move, and operate mission gear in field conditions.

Nice To Haves

• Prior experience in defense technology or unmanned maritime systems.
• Familiarity with maritime vessels and field data collection/telemetry.
• Experience in customer success or operations at a defense tech startup.

Responsibilities

• Plan with cross-functional teams (test operations, business development, engineering) to execute customer deployments and field training.
• Lead and execute ASV and HavocControl deployments in operational and test environments.
• Train, certify, and support end users on HavocAI systems.
• Monitor and execute live operations; assist test operations and engineering teams in troubleshooting and issue resolution.
• Ensure high performance, reliability, and mission readiness of HavocAI platforms in the field.
• Serve as a trusted operational partner to customers, from hands-on operators to senior leadership.
• Maintain continuous engagement to understand how customers use the HavocAI stack and where friction exists.
• Brief outcomes and insights from operator-level to flag-level and executive audiences.
• Clearly articulate mission impact, operational value, and ROI to support renewals and expansion.
• Capture frontline user feedback and translate it into clear product requirements, CONOPS updates, TTPs, and engineering tickets.
• Partner closely with Product, Engineering, and GTM teams to drive timely fixes and improvements.
• Help shape product direction by bringing real-world mission context into internal decision-making.
• Coordinate across GTM, Product, Engineering, Test Operations, and other internal teams to deliver outcomes on time and on budget.
• Act as a connective tissue across the organization to ensure alignment and execution during complex deployments.

Benefits

• 100% Employer paid Health, Dental and Vision Insurance for you and your families
• Life Insurance (Employer Paid)
• Ability to participate in the companies 401k program (Matching)
• Unlimited PTO policy with an enforced 2 week minimum
• Equity Package
• Work / Home Office Stipend
• Global Entry
• 16 Week Paid Parental Leave
• Monthly Health and Wellness Stipend

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed