Mission IT Operator

CACI•Las Cruces, NM

18d

About The Position

You will get to serve as a Mission IT Operator 24x7 engineering team member; to direct support for detection, isolation, and resolution of ground segment problems; and to serve as first responder for all site issues. This position requires a broad level of knowledge of high priority systems across a multi-location enterprise .

Requirements

TS/SCI with Poly required
Must have a current DODI 8570.01-M IAT Level II Certification, Security+ Certification
AA Degree in a related technical discipline and related knowledge or ability to troubleshoot operational systems supported by this program OR the equivalence of 3-5 years direct experience in lieu of a degree
Must have a broad knowledge of high priority systems across a multi-location enterprise
Good communication skills for the effective and accurate exchange of information across a multi-location enterprise, with customer visibility into crew-based actions and response
Must be able to work a non-standard work week, weekends, and holidays; 12-hour shift work expected in support of 24x7 operations.

Nice To Haves

System administration experience to include UNIX, Linux, and Windows platforms
Experience with virtualization technologies and software such as VMware
Knowledge and understanding of Enterprise Management Systems including HP OpenView, and CA-based Concord

Responsibilities

Ensure that all technical baseline infrastructure is maintained at an optimal level so that customer mission needs are satisfied.
Support duties include monitoring, recognition, evaluation, and correction of system and network problems.
Responsible for maintaining a privileged user level of access, across numerous high priority systems.
Daily interface with government and partner country senior leadership, system operators and engineers at site and across the enterprise.
Interpret system documentation and records problems in logging and discrepancy reporting tools
Collect data describing the environment at the time of the failure
Serve as a single point of contact for monitoring, troubleshooting, and anomaly resolution.
Performs routine software functions as required
Escalate problems to Tier 2 level as required, perform call-ins as necessary
Coordinate with any required resources across the enterprise to resolve operational issues
Work with other 24x7 engineering crews across multiple locations providing enterprise level maintenance support, with high customer visibility into all actions and response
Provide necessary mentorship, guidance, and training of entry-level engineering crew
Shift work - 12 hours a day, Panama Schedule (2 on, 2 off, 3 on, 2 off, 2 on, 3 off, repeat), rotation of shift occurs every 3 months. 0600-1800, 1800-0600