Mission Control Specialist

Aurora Innovation•Dallas, TX

1d•$37 - $47•Onsite

About The Position

Aurora’s mission is to deliver the benefits of self-driving technology safely, quickly, and broadly. The Aurora Driver will create a new era in mobility and logistics, one that will bring a safer, more efficient, and more accessible future to everyone. At Aurora, you will tackle massively complex problems alongside other passionate, intelligent individuals, growing as an expert while expanding your knowledge. For the latest news from Aurora, visit aurora.tech or follow us on LinkedIn. Aurora hires talented people with diverse backgrounds who are ready to help build a transportation ecosystem that will make our roads safer, get crucial goods where they need to go, and make mobility more efficient and accessible for all. We’re searching for a Mission Control Specialist who will play a crucial role in expanding the remote operations team. This person will be responsible for safely monitoring the lane for the fleet to coordinate the remote assistants needed along the route. They will also serve as the escalation path to resolve more advanced trigger requests or other activities that require extended vehicle pairing. Schedule: Day and Night shift available, ability to work weekends!

Requirements

Ability to constantly focus on a laptop monitoring proprietary tooling to aid autonomous vehicle operations
Excellent communication skills, both written and verbal
Keen attention to detail
Ability to prioritize and make strategic decisions proactively
Consistent focus on safety
Ability to think critically
Willingness to learn every day
Valid U.S. driver’s license with at least 5 years of driving history and a clean driving record, validated by MVR check
Must pass initial and random drug and alcohol screenings
100% in office with the ability to travel as needed
Available to work day or night shifts
Ability to work early mornings or late nights, on rotating shifts
Ability to work regular overtime and some weekends

Nice To Haves

Experience in operations, technology, customer service, or automotive field
Proficient in G-Suite
Command line interface experience
Interest and aptitude for technology tools - apps, gaming, adobe creative suite, etc.
Experience working in a collaborative environment - team player

Responsibilities

Monitor weather, traffic, construction and other off nominal activities along the lane and setting appropriate actions to manage the variety of situations the vehicle may encounter along the lane
Provide a deep level of technical expertise regarding all activities associated with remote operations
Respond to and resolve in a timely manner a variety of trigger requests from the autonomous vehicle when Remote Assistants are not available
Safely send remote commands to autonomous vehicles for on road and closed course testing
Log real time feedback regarding autonomy and platform performance during testing, to be delivered to engineers
Identifies operational blockers, brainstorm solutions as the subject-matter expert, and escalate operational blockers with suggested solutions
Identify key areas of inefficiency, work cross-functionally to establish best practices with a “Win Together” mindset.
Demonstrate positive impact at Aurora by working on cross-functional projects as time permits
Maintain up to date knowledge of how our self-driving technology works. Understand daily software and operational changes
Work toward quantitative and qualitative goals that impact all of Vehicle Operations and Aurora
Interact with the public as an ambassador for Aurora