Miss Kitty's - Restaurant Supervisor & Bartender

Trailborn Hotel Management LLC • Williams, AZ

129d • $18

About The Position

Under the direction and guidance of the Food & Beverage Manager, the Food & Beverage Supervisor encourages guest and staff loyalty by providing engaging, dynamic, fun experience for all guests and staff. This role is responsible for restaurant operations during the shift in the absence of Food & Beverage Manager. They are welcomed to market ideas to promote business; reduce employee turnover; increase guest satisfaction while keeping quality consistently high.

Requirements

• College Degree or equivalent in Business, Hospitality, or related field preferred.
• One to two years in a public contact position in an upscale restaurant or lifestyle brand hotel.
• Strong English verbal and written communication skills.
• Proficiency with computer skills.
• Positive and productive working relationships with entire staff of the property.
• Passion for gracious, friendly, and fun customer service.
• Prior bartending experience in a high-volume or hospitality setting required.
• Familiarity with classic cocktails, beer, wine, and spirits is preferred.

Responsibilities

• Be the Ambassador of the Property, Guest Advocate, Gracious Host and Staff Cheerleader within the Property and the local community.
• Spend 95% of day/night in guest service areas interacting with guests and the staff.
• Monitor servers, runners, and other restaurant staff and ensure adherence to all service standards and SOPs, including inspecting staff for correct, clean, complete uniform, clean polished shoes general appearance standards.
• Supervise service of guests, being watchful of signals from guests in need of service.
• Assist manager to establish and monitor side-work duty completion. Supervises daily guest service functions to sustain courteous and professional guest service levels.
• Read daily communication sheets from previous shift and prepare one for the following shift. Check for all personnel call offs and check floor plan for coverage.
• Check restaurant for cleanliness and set up. Check service stands and aisle areas. Check tables for cleanliness and proper set up.
• Communicate daily with restaurant manager with regard to special events, house counts, etc.
• Consistently monitor quality of service and product delivered in the guest service areas.
• Hold staff accountable for giving an Engaging Dynamic Guest Experience based on Hotel and Restaurant Standards.
• Assess employee performance and provide feedback periodically based on hotel standards.
• Resolve guest complaints in a satisfactory manner.
• Bartenders will assist guests by taking beverage and food orders, serving items, maintaining guest satisfaction, and processing payments.
• Serve alcoholic beverages and food courses to guests.
• Knowledge of liquor, beer, wine and cocktail compositions.
• Answer questions on alcoholic selections/menus to guests.

Benefits

• Medical (with company contribution)
• Dental (with company contribution)
• Vision (with company contribution)
• 401(k) (with company match)
• Paid Time Off
• Sick Time
• Employee Dining Discounts
• Employee Marketplace Discounts

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Bachelor's degree