MIS Systems Administrator (Part-Time) INTERNAL APPLICANTS JOB POSTING

State of Massachusetts•Haverhill, MA

30d•$39,125 - $44,125

About The Position

The MIS Systems Administrator will serve as the primary technical lead for the college's electronic forms and workflow platform. This role is responsible for the design, development, and maintenance of digital forms and automated workflows that support institutional operations. The position also oversees the technical administration of the college's space scheduling software ensuring system reliability, integration, and user support. This position requires collaboration with departments across the college to identify process improvement opportunities, translate business needs into technical solutions, and provide training and documentation. The administrator will work closely with IT, Facilities, and other stakeholders to ensure both platforms are optimized and aligned with institutional goals.

Requirements

Bachelor's degree in Information Systems, Computer Science, or related field, or equivalent professional experience
Experience administering enterprise software systems
Strong analytical and problem-solving skills
Excellent communication and interpersonal skills
Ability to work independently and collaboratively across departments

Nice To Haves

Experience with Softdocs Etrieve or similar electronic forms/workflow platforms
Experience with 25Live or other space scheduling software
Familiarity with SQL, APIs, and system integrations
Experience in a higher education environment
Bilingual (Spanish/English)
Experience working with and supporting a culturally diverse population

Responsibilities

Administer and configure the Softdocs Etrieve platform, including user roles, permissions, and system settings
Design and implement electronic forms and workflows to automate college processes
Collaborate with departments to gather requirements and translate them into functional solutions
Provide training and support to end users and departmental form owners
Monitor system performance, troubleshoot issues, and coordinate upgrades and patches
Maintain documentation for forms, workflows, and system configurations
Ensure compliance with data security and accessibility standards
Administer and configure the 25Live Lynx server and integration with NECC's ERP system
Manage the technical configuration and integration of 25Live with other campus systems
Serve as the technical liaison between IT, Stakeholders and the vendor
Troubleshoot system issues and coordinate with vendor support as needed
Maintain system documentation
Assist in reporting and analytics related to space utilization
Participate in IT projects and cross-functional initiatives
Assist with system audits and data integrity checks
Stay current with product updates and best practices for both platforms
Other duties as assigned