About the position
Monitors and responds quickly and effectively to requests received through the IT trouble ticket system as assigned and on an as needed basis. Install test and configure new workstations, peripheral equipment and software on an as needed basis. Perform timely work station hardware and software upgrades as required. Maintains and repairs desktops, laptops, printers and scanners on an as needed basis. Troubleshoots wired/wireless networks on an as needed basis. Manages network and phone wiring, responds to calls for technical assistance on an as needed basis. Attends meetings as scheduled by supervisor. Takes call as scheduled on an as needed basis. Answers call phone and responds timely to all calls.
Responsibilities
- Monitors and responds to IT trouble ticket requests
- Installs and configures new workstations and software
- Performs hardware and software upgrades
- Maintains and repairs desktops, laptops, printers, and scanners
- Troubleshoots wired and wireless networks
- Manages network and phone wiring
- Responds to technical assistance calls
- Attends scheduled meetings
- Takes call as scheduled and responds to calls
